Stop adding unnecessary steps into Xero
As a user of Xero for a few years now, I am finding that there are changes to the website that are adding inconvenience and wasting time. I would like the product team to really think about why they are implementing a change and what affect it will have on the end user experience before doing it. Here are a few examples:
New Contact
+used to be a single webpage where all info was visible.
-now 6 webpages. Impossible to see all info at once
Adding new inventory items to quotes
+used to be a popup that allowed a new item to be added whilst creating the quote
Now:
-open new quote
-add new item opens a new webpage
-adding the item does not allow this item to be added to the new quote
-quote must be saved, closed and reopened before new item can be found
Adding new inventory items to an invoice
+used to be a popup that allowed a new item to be added whilst creating the invoice
now with new invoicing, this can't be done at all
These changes are making Xero a harder product to use. There is no reason to add all these extra stages or remove functionality. Xero used to be a simple product to use, it is becoming worse rather than better.
Appreciate your feedback, Peter - We have another idea you may have seen related to Contacts.
To give a bit more context, while we've delivered new versions of some features and areas across Xero, this work is enabling us to upgrade technology and we aim to keep iterating on each of these experiences moving forward.
Some of the points you’ve noted here are being developed, such as the ability to add an item from within a transaction.
We've also now reduced the number of steps in Quotes by ensuring items created via the link are available to select immediately, and we’re working to improve the experience further. 🙂
I'm going to shift your idea to under review as these developments continue.