Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Ainsley Robbins
commented
I want to log in!!!!!!~!
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Anthony Davis
commented
let me in, let me in
Not by my chinney chin chin -
Anthony Davis
commented
Let me in, let me in
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Marilyn Richards
commented
not at all
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Chris Lawler
commented
not at all
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Iain Harnden
commented
no comment
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Kevin Wilkins
commented
Be nice to be able to get past this page
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Karen Owen
commented
not again
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Martin Rogers
commented
yes log out quick
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Gerard Ryan
commented
doesnt matter to me
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Alastair Ranken
commented
hassle logging in again
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Nicola Overland
commented
how do i get to my account?? cant get past this page
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Jie Feng
commented
if user has ticked "trust this computer" -- which means "trust this computer" surely one shall expect there is no need to log in again and again during the same day
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Chris Hodgson
commented
I have my work to do!
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lee crofts
commented
just want to log in
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Jay Blumfield
commented
this is annoying, just trying to log in!!!!!!!
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Richard Forrester
commented
Not Interested
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Margaret Hillier
commented
not important to me
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Alicia Mackay
commented
Why have this as it is annoying enough the way to login.
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Steve Dinh
commented
This is annoying.