Skip to content
← For small businesses

Enter your idea

For small businesses: Settings & user roles

Categories

(thinking…)

Organisation settings - Backup / export copy of Xero file

Ability to export copies of the Xero org data.

Purpose: Because the ability to export the copy of the Xero file data makes the user more comfortable. In case there’s incident happens.

149 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
not planned  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we appreciate wanting the ability to create your own back of your data. For individual use, we recommend creating your own backup by exporting the relevant data from Xero - There are many areas of Xero you can export data from and we have an article that details this more.
Protecting your data is important to us. We do daily backups of customer data to safeguard against data corruption and any hosting service failure. However, these backups aren't designed to be used by individual organisations to undo/reverse data changes performed by users in the organisation.
You can read more on Security at Xero on our website.
Being transparent, this isn't something we're looking to develop for individual use ourselves. If of importance to your business, we do have some official app partners who can fulfill this need and you can explore these through our Xero App Store.

Show previous admin responses (1)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Nigel Soakell commented  ·   ·  Report

    Like Dermot Smith, I've just sent my own email to Sukhinder, anyone else wanting this feature should do the same. Lets make this issue known to the CEO.

  • Dermot Smith commented  ·   ·  Report

    @Kirsty I hadn't spotted that! Have resent. Thank you

  • Kirsty Lawrence commented  ·   ·  Report

    There was an email address in the email CEO@xero.com - I emailed referring to this page as a good starting point for her to look - although unfortunately it appears to just be a box which will be monitored by her team

  • Hein Kuenen commented  ·   ·  Report

    Dear Dermot,

    Why am I not surprised at all?! (deeply saddened though ..)

  • Dermot Smith commented  ·   ·  Report

    The new Xero CEO just emailed all customers to say how much she wants to hear our product ideas. I replied back:

    "Dear Sukhinder,

    Congratulations. If you are really interested in listening to customers, then perhaps you will put in place the daily backup regime that is missing from Xero. The lack of this protection is completely indefensible and prevents us from complying with basic cyber security practices demanded by our customers, shareholders and governments. We need to have a backup of our books, under our control, every day."

    My message was bounced back to me with "this is a no reply email address". Not interested in hearing our ideas after all...

  • Markus Erdmann commented  ·   ·  Report

    It's time this is provided. Downloading reports is way too time consuming.
    At least provide a one stop shop report that downloads all legally required data in one hit and readable format.

    Especially as your T&Cs make us, the user, responsible for backups.

  • Fiona Show commented  ·   ·  Report

    Dear Xero - you are so very bad about listening to the common sense and expertise of your users.

    Obviously this is an essential requirement, and not one that should be judged on the number of likes for you to implement it.
    As other users have explained, this is so much more important than some of the requests that you're either working on or reviewing.

    You sell your product as being suitable for small businesses, but you need to start being honest with yourselves because it really isn't.

  • Garry Wright commented  ·   ·  Report

    I agree, we need a one click export to backup all data instead of fiddling around with file formats and date ranges and then a bugged website saying the download is completed when it is not etc...

  • Tom Diehl commented  ·   ·  Report

    Waddington Educational Resources said:
    "You can be sure if this becomes more public, hackers will be drawn to Xero to cause trouble."

    All the more reason to need a real backup solution. No matter what Xero is already a HUGE target!! Not having a robust backup solution is just putting all of Xero's customers at risk. They know it or they would not have a TOS that states they are not responsible for anything if they ***** up!!

    Just look at their implementation of 2FA. It is poor at best. I think that the only reason they did it was because regulators required it. In 2023 not having a robust 2FA and backup solution is negligent at best.

    If you are rating the importance of a robust backup solution on a 1-10 scale it is a 15. It is only a matter of time before we get burnt.

    They Xero motto seems to be if it does not enhance their marketing they are not going to do it.

  • mark sopp commented  ·   ·  Report

    in todays climate of hackers etc a backup is essential

  • Dermot Smith commented  ·   ·  Report

    10 for sure. I would not have switched had I known about the lack of backup/restore capability and am kicking myself for not querying our advisor more - they assured us Xero had a strong backup regime.

  • Sarah Hart commented  ·   ·  Report

    10

    and, like Adrian, looking to switch to alternative providers

  • Adrian Perez commented  ·   ·  Report

    10, Hands down.

    Already starting to evaluate other options due to this. Decent product otherwise though. Its a shame.

  • Nigel Soakell commented  ·   ·  Report

    I believe this is critical and should be part of Xero, for us I'd say a 10.

1 2 4 6 7 8 9