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I cannot stress enough how much we LOATHE the 'new' implementation for this. It is extremely tedious for a business like ours that has hundreds of repeating invoices and sometimes multiple for the same client. Before, we just got a popup saying 'update these repeating invoices or no?' when editign a client record. Now we have to open every one and go through SO many clicks. I swear I think Xero has stock in ortho companies because of how much they love to make you click and click and click.

PLEASE bring this back so we can just bulk update repeating invoices for a customer and save our index fingers.

Why is it not possible to add votes to this? It seems wrong to close your ears to a real problem and not be able to quantify how much pain it's causing us. If you're not allowing votes, don't show a misleadingly small number of votes from before you capped them, that feels dishonest. This important feature used to work properly and you removed it. At the very least, please revisit how you're handling this discussion.

Can't vote?

Would vote if I could, the Not planned status seems to be blocking me

This is absolutely critical! Our customers have constant changes to their contact information and to remember to go and update the repeating email address is just no conducive. We also have multiple people updating contact information and they dont have access to change repeating invoices at all.
Please get this done. Stop wasting time in editing layouts or making things pretty! Make it function optimally first!

This function is critical and must be fixed immediately! This problem is from 2022, seriously fix it.

It used to update the repeating invoice contacts automatically. You were asked if you want to update them prior to saving.
After an update you have to do manually? How bizarre that this platform has gone backwards on such a simple function.
Shame it is slower and less friendly to use now.

This would be really helpful. I have clients whose customers request email addresses are changed which they do then they get really frustrated when the recurring invoices go to the wrong place, it means they have to do the correction twice each time something changes which is not idea.
As below, even a warning to say 'this hasn't updated an open invoices / bills or recurring items' would be helpful

I agree, this needs to be updated urgently.
Alot of users would assume repeating invoices email would automatically be updated when contact email updated.
There doesn't seem to be a way to see when this stopped updating, also unable to check contact email against the repeating email addresses.

While we wait for this to be updated, it would be great to have a pop up when updating the contact email to prompt the user to check if there is a repeating invoice for the contact and steps on how to update.

Previously when an contact's email address was updated, any repeating invoices were automatically updated. This feature has now been removed, and every time an email is changed, we now have to update EVERY, SINGLE repeating invoice for that customer!!!!!!! This is EXTREMELY time-consuming, and a huge step backwards for Xero. Please, please, please revert to the old system ASAP.

It is SHOCKING that this feature has been removed. It is now an incredible hassle to change email addresses and it opens the door for tons of errors. Who was the person who decided to take an existing good feature and break it? Who was the person who approved the work required to intentionally break this and the work required to make the new pop-up screen that is such a pain? Honestly. I suppose it's remotely possible that there's some client out there who likes it better this way but why would you decide to punish 99.999% of your clients in order to please one crazy guy?

You mistyped "Yet another useful feature we used to have that we've removed while charging our customers more and we refuse to add back in because... Xero"

It would be good to get an understanding of who decides what changes will be made and why and what consideration is given to the current operation vs the new operation after a change, what "benefits" will the client get - this seems to have been a move backwards so not sure why the change was made

It appears that the ability to update the email address of a repeating invoice has recently changed. It was a lot easier to do before where you could enter the new address and the system would prompt you if you wanted to update the repeating invoice - confirm and done. Now you have a lot more steps and have to copy the email address and open the repeating invoice and then confirm it - more steps and not a efficient - are you able to change it back or at least let us know why this has been changed

The 'old' Xero used to do this. If you went to send a receipt for a customer and changed the recipients, it would prompt to update any repeating invoices with the new email addresses. Now it's htis...
Occasionally our financial contacts for customers chance. During course of processing payments we'd notice an old email in the receipt send window - change it, and Xero helpfully said 'hey! you have other invoices that use this old email - want us to update them all?' And you'd click YES. Done.

NOW?????

Look at the attachment. I realized I had an out of date contact for a client (whose invoice got paid late because the new finance person didn't get it). I open the contact record, delete the old contact and enter the new one. Xero detects I have repeating invoices with the outdated email but then pop up this screen.

You think popping up a screen telling me I have to go through all those clicks and steps is an IMPROVEMENT? It's SO tedious. You used to just DO it. Now I have to copy, and open and go through the 50 steps to process a repeating invoice where I get asked for the email template twice and have to re-select the right one because we have multiple templates. and OMG. WHY???? I thought the 'confirm you did the tedious steps we forced you to' checkbox was a nice touch.

Please bring the automatic update feature back when you detect a contact change with repeating invoices.

This feature, which was available in the previous version of Contacts, is critical to ensuring that invoices (the one thing that brings in money) do not get sent to incorrect email addresses and thereby don't get processed and paid.

When entering data into a recurring purchase invoice OR when setting up a recurring invoice it would be good to have a checkbox that you can tick for an option that updates the recurring invoice with the current invoice entry details. ie one example we have is a monthly Printing invoice that records the print count which increments monthly. It would be great to see what I entered the previous month in the recurring invoice rather than the original data when the recurring invoice was originally created, to be able to make a quick check on the billing received.