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Whilst I enjoy working with Xero software, I would like to echo many of the comments related to this topic. This is a basic accounting feature that should have been designed in the development stages of the product. Your workaround does not make sense, especially when dealing with multiple customers.
Included in the option is the function of adding a default / predefined message per ageing period to reflect on the statement, something that cannot be added to your workaround.

This seriously needs some rethinking in order to retain your Xero clients, as it makes it harder to recommend the software to others without this basic feature.

Have never used a programme that did not have this basic feature. I never checked originally (my error) as assumed it was a basic standard. To have to create an individual report from Aged Receivables to include with a statement is NOT a work around, it's a nightmare option!

If Xero can age in one report, the programmers should be able to show the same aging on the statements.

This is a ridiculous non-solution. So you have to send customer statements one by one? It’s madness that you haven’t been able to add this incredibly basic feature which almost all other software has as standard, but you spend time and money making reports worse and removing other features everyone wanted to have been kept!

Yeah this is actually ridiculous wake up xero,

Customer Statements - Ageing (30, 60, 90days) (Originally from Sandra's Tuckers idea back in 2022, That Kelly Munro marked not planned on 7 March 2023 and stopped/removed the vote feature, but still getting a lot of comments in 2024. It would have had close to double the 383 votes it already has if votes if it was not removed)

It would be great if we could add ageing on client/customer statements. (Current, 30, 60, 90 days) Many clients have requested that the ageing be displayed on their statements. Current, overdue and total isn't detailed enough..

I echo Riaan's the comments. Grrr

Well, it's clear that the bright sparks at Xero decided that this is not an important feature, although voted up significantly, as they marked it "Not Planned". They also decided that you cannot vote for this feature as it will clearly show Xero that they do not listen to small businesses or accountants any longer. They will rather show you a time-consuming alternative, or another third-party app that you have to pay extra for. Remember the days when Xero was the most affordable accounting package and listened to accountants and small businesses? Well, those days are OVER.

This is a critical part of our business. very disappointed to find that Xero does not offer this options. Will strongly consider returning to QBO.

Come On Xero!
Our old software running on Microsoft Access had this functionality. If you are concerned about helping with cash flow, this is a major feature make sure customers don't ignore their late payments.

Good day Xero
This is a major problem for us. Please adhere to our request, as the accounting software that I used previously had this function. We moved over to Xero and now our customers are requesting aging details.
Otherwise please contact me and explain why this is not a priority so that I can understand.

Xero could be so much better with so little extra work...

It is mind boggling to see the efforts being put into unecessary features, while leaving the important accounting attributes to 3rd party integrations. Frankly there should be significant reductions in monthly subscriptions, not increases.

Xero will not change until customers start voting with their feet.

@Susan Brown - That would be nice, however, well, sadly according to the bright sparks at Xero this is not an important feature at all, as they forcing you to pay a third-party app if you want that feature, like Xero has not become one the most expensive cloud software for small businesses. This is however also not planned according to Xero and has no interest in putting in standard features in an accounting software that was initially supported by accountants. They offered a workaround because you know, accountants and bookkeepers have plenty of time on their hands to do work manually outside Xero. So basically, if that feature is important to you (and if you want your clients to pay you on time) and cannot cough up an additional subscription for the third-party app, you will need to try the less fancy alternative accounting software with that basic, non-exciting feature.

We really do need this feature. This is surely a basic of accounting.

Why has Xero not implemented this? At least give us an answer? This is a critical feature for customers.

Fully support this, and I have been asking for this for years, especially as it is so basic, which is why I just can't understand why Xero have not implemented this? Come on xero!!

There is a comment on one of your support from Sept 2023 saying DueIn was "about to be added" - seriously, showing clients that a balance is overdue is nowhere near as informative as showing it is now 100 days overdue!

I have a very big debtors ledger - I trully need to have their statements show aging correclty - rather than a lump sum total. Many customers get upset -
This is a basic function afforded by many accounting programs

I've got a customer complaining about our statement layout all the time. The current format works if customers always pay full invoice amounts and on-time, but that's not how it always works in real life. Aged debtor statements would be so helpful, instead I'm wasting time explaining what's overdue to customers. It's so annoying.

It's a no-brainer!

This is urgently required