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  1. 227 votes

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    Hi everyone, we assure you that our leadership and those that can make a difference to the new invoicing experience are aware of your comments and all the feedback of how we can improve this space for all our customers.
    Product ideas here have been specifically designed so we can ensure we have a channel and are getting our customers feedback to the teams and people to consider, plan and prioritise change to impact and make a positive difference to our users experience in all our products. For example - every week all the feedback (every one of the comments) goes to the new invoicing team and has been read by leadership including our CPTO.

    Individual personal details have been removed from commentary in this thread as it goes against part of our Community Guidelines.

    There are really important reasons why we must go forward with sunsetting classic invoicing…

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    Peter Goddard commented  · 

    Obviously whoever has designed new invoicing doesn't use it daily, like Damon has commented almost every level has additional clicks or steps, it is completely non-logical and many great features of classis like inventory level not even shown, please don not turn off classic invoicing, think the ONLY benefit is the possibility to put amount or percentage in discount, but you can't do calcs in that liine now like you could in classic either, I'm refusing to use it.

    Peter Goddard supported this idea  · 
  2. 73 votes

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    Peter Goddard commented  · 

    New invoicing is absolute failure, so many things don't work and it is non logical.
    Inventory level doesn't show
    If you edit there is no way to cancel, seems you need to use page back button?
    Cannot add payment without clicking dropdown
    No SEND button need to use dropdown
    In discount cell cannot do calculations, but being able to use amount or % is a good option
    In pdf unit pricing has 4 decimal places for cents?
    Update doesn't acknowledge, or work in some occasion
    It is so much SLOWER to use than Classic due to having to click multiple items to achieve an outcome, really poor logic!
    PLEASE Do Not remove Classic Invoicing until all the issues are resolved

    Peter Goddard supported this idea  ·