Settings and activity
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261 votes
Hi community, thank you for your continued engagement with us on how we can improve new invoicing for you here.
As we keep developing the experience any actions that include steps and clicks are front of mind for the team. Some more updates that help reduce steps since my last post;
- You can now tab to select a highlighted contact and move through to the next field - related idea
- Create a new repeating template from a draft invoice - related idea
Further to this our team are currently doing some work and have designs for a new layout that they'd like to get feedback on. We'd like to open this to our community and have created a form that you can sign up through ✍️- If you'd like to be involved please add your details and the team will be in touch.
Once the team's work has concluded,…
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Jean Evans
commented
Kelly, you state you have made some changes which will be beneficial for us, (the user of your programme, us, the people that pay to keep you employed) Adding a bin icon is not new, it was on the old format.
What would be helpful us to reduce the number of steps in processing in the new format. For instance to add a new client, I now have to enter the name, tab, enter and tab another 13 times to get where I can save. OR I can type the name, tab, enter and then go to the mouse to 'save' All of this is double if not triple handling. The old format saved the new client automatically. It would be interesting to know how many clients complained about the old invoicing format. If I was really cynical I would say that you were changing the format simply to justify your wages. After all if it is all running smoothly, the Tech Support department could probably be halved.Jean Evans
supported this idea
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I've just quickly scrolled through the 3 pages of comments from Xero users and from what I could see, no one seems to be enamoured of the new invoicing format. Surely that should tell Xero admin that they have a ton of dissatisfied customers. And dissatisfied customers have a tendency to take their business elsewhere and tell everyone they can think of about their bad experiences. That is where social media really comes into its own. You do a good job, we will tell the world; you do a bad job, we will tell the world.