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  1. 227 votes

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    Hi everyone, we assure you that our leadership and those that can make a difference to the new invoicing experience are aware of your comments and all the feedback of how we can improve this space for all our customers.
    Product ideas here have been specifically designed so we can ensure we have a channel and are getting our customers feedback to the teams and people to consider, plan and prioritise change to impact and make a positive difference to our users experience in all our products. For example - every week all the feedback (every one of the comments) goes to the new invoicing team and has been read by leadership including our CPTO.

    Individual personal details have been removed from commentary in this thread as it goes against part of our Community Guidelines.

    There are really important reasons why we must go forward with sunsetting classic invoicing…

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    Averil Dobson commented  · 

    No email address shown in the history and notes is crazy. We rely on this feature for chasing money.

    Files can no longer be copied to an invoice and remain attached to the invoice. We used this feature to copy information from an invoice and add it in the description a really useful feature. You can no longer send a file into the inbox that you can then add to an invoice or bill. only way to add now is to upload to the bill or invoice which takes loads longer. We use the attachement as a look up to ensure the details we are invoicing for is correct.

    Not having that there is not an improvement.

    I personally like the bigger boxes and ease of moving items up and down the screen.

    Files attached from the file inbox - not able to create bill or invoice from them anymore
    not having the same level of information in the history is a big issue. Especially emails.

    If we send to the wrong email address we know we have done this by looking at these notes.

    Averil Dobson supported this idea  ·