Nothing is more frustrating than going back and forward on messages from Xero support. Sometimes these messages can go on for days and even trying to log a call is difficult when they try and give you a 4 hour window. This is totally out of touch with how accountants operate as we are often in meetings for most days and our time is scheduled days ahead.
Why not offer a paid subscription of say $500 per year for a direct telephone support number where a specialist can solve the issues more instantly (under 1 hour). Our time as accountant is valuable and therefore I am pretty sure that the majority of other practice owners would sign up to such a subscription.
Ben Payne
supported this idea
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Nothing is more frustrating than going back and forward on messages from Xero support. Sometimes these messages can go on for days and even trying to log a call is difficult when they try and give you a 4 hour window. This is totally out of touch with how accountants operate as we are often in meetings for most days and our time is scheduled days ahead.
Why not offer a paid subscription of say $500 per year for a direct telephone support number where a specialist can solve the issues more instantly (under 1 hour). Our time as accountant is valuable and therefore I am pretty sure that the majority of other practice owners would sign up to such a subscription.