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  1. New invoicing - Option to use Xero Network

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    113 comments  ·  For small businesses » Business features  ·  Admin →
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    under review  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we thoroughly appreciate all the feedback we've heard from our customers on their use of the Xero network and the importance this is for helping you move efficiently when using new invoicing. Where possible we highly encourage setting up and using eInvoicing as a solution which is wider reaching than just those businesses on Xero, and has more functionality.

    In it's current state you can continue to send invoices using the Xero Network from the Awaiting payments list. That said, we've been listening closely and our product team are now considering development to incorporate sending invoices from Xero to Xero within new invoicing, as well as developing on this feature to enable attachments to be included when sending. We'll shift the idea to Under review for now and I'll share as there is more progression of this to update you on.

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    OneLogin Xero commented  · 

    Taking away this functionality has a big impact on our operations also.

    1) It will increase time to do the process (its another step each time) rather than a one off Xero identifier connection
    2) The workaround which has been suggested introduces risk – emailing the invoice from XPM to HUbDoc as every user needs to take off the clients ‘other emails’ – very risky
    3) We are generally not happy that we spent most of the last year understanding this was quite an easy process for it to be taken away in a product upgrade – which isn’t an upgrade for many customers but a downgrade

    we hope the product owner of this area within xero reviews this entire thread and the impact to customers.

    Perhaps Xero should consult its customer base prior with focus groups before simply removing functionality that businesses have built their processes upon