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1. Just Ask Xero(JAX) - Ability to turn off (after it goes live)

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   15 comments  ·  For small businesses » Settings & user roles  ·  delete…  ·  Admin →
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   submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we appreciate your engagement with us about Just Ask Xero(JAX) and concerns shared on the data this model uses.

   To confirm the LLMs are not trained using any Xero data. The AI behind JAX uses LLMs available from commercial vendors like Microsoft, Google and Amazon, (we have commercial agreements that prevent them from training their models with our customers data), as well as proprietary technology, JAX Assure, that works in concert to support accuracy and security.

   JAX is currently in beta - Once your organisation is invited to opt-in to the beta, you can trigger the opt-in buy sending JAX a message in the pop-up window of your dashboard.

   However, if you’re not interested in using JAX, don’t send a message, and the assistant won’t be activated. You can also dismiss the pop-up using the 'x' in the top right corner. You'll be prompted once more and can dismiss it in the same way, after which you won't be prompted to try JAX again.

   If you've already sent JAX a message and would like to opt-out of the beta you can do so by clicking the 'More features' button in JAX where you'll see an option to 'Opt-out'.

   Hi everyone, we appreciate your engagement with us about Just Ask Xero(JAX) and concerns shared on the data this model uses.

   To confirm the LLMs are not trained using any Xero data. The AI behind JAX uses LLMs available from commercial vendors like Microsoft, Google and Amazon, (we have commercial agreements that prevent them from training their models with our customers data), as well as proprietary technology, JAX Assure, that works in concert to support accuracy and security.

   JAX is currently in beta - Once your organisation is invited to opt-in to the beta, you can trigger the opt-in buy sending JAX a message in the pop-up window of your dashboard.

   However, if you’re not interested in using JAX, don’t send a message, and the assistant won’t be activated. You can also dismiss the pop-up using the 'x' in the top right corner. You'll be prompted once more and can… more

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   Annette Evans commented  ·  13 March, 2025  ·  Edit…  ·  delete…

   I have been advised that I can turn it off by going into Jax and clicking a button.

   Here's the screenshot in Jax.

   There is NO button to turn it off. I don't want it to appear.

   I want to opt-out from your Beta project. I was not invited to join.

   What's going on Xero?

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   Annette Evans commented  ·  12 March, 2025  ·  Edit…  ·  delete…

   This should be an opt-in, not automatically set up.

   Now that it is live we need to know NOW how to turn it off. Better yet, do the right thing and turn it off and let people opt in.

   As with others, I have NOT explicitly consented to data being used to train your generative AI.

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   Annette Evans supported this idea  ·  12 March, 2025