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  1. Xero Tax (UK) - Make available to businesses, not only to Partners

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    117 comments  ·  For accountants & bookkeepers » Xero Tax  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, we appreciate the continued attention this idea is receiving. While our team will continue to review this idea, Xero Tax remains a Partner only product with tools and capabilities that help Xero Partners serve their clients with ease, and we don't have immediate intentions of changing this. Again, we'd like to encourage that if you're not currently connected to a Xero Partner you can find one that can serve your advisor needs through our Advisor Directory. If there is any change planned we will update you of this, here.

    Also to note, our current position on Xero Tax does not relate to our MTD IT program and we'll be providing further information for this separately on this idea.Thanks

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    Diane Stephen commented  · 

    I have already commented on this - such a shame. I have had to investigate other software and I will be moving onto it at the end of my tax year for - less than the cost of my current Xero subscription. I would never have investigated the market and discovered a lower cost option if this functionality had been made available to me.

    I have used Xero since 2013, have recommended it and set it up across 9 other businesses and a non-profit.

    Xero will be losing a >12 year customer and all the referrals I created for them. Does not make business sense.

    Diane Stephen supported this idea  · 
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    Diane Stephen commented  · 

    Xero is leaving a substantial subscription revenue opportunity on the table here - a critical oversight that on which competitors will certainly capitalise.

    I do not need a 'Partner' to press a button for me. I need the functionality in Xero available for me in Xero to do this myself as I do with VAT, PAYE, CIS.

    This means that I, and many others, will go directly to Xero's competitors for this service - crazy.

    Xero's competitors will gain Xero's revenue and market share as customers move over to a SAAS that offers this simple functionality. Xero is missing out on a clear upsell and retention opportunity with their customers.

    From a marketing perspective - word of mouth, influencers, creators - would all be making it clear that Xero does not offer this simple functionality and this could lead to reputational damage and further revenue leakage.

    Some help is required in the CRO domain here to make it clear to Product Management as to the extent of the potential losses in terms of revenue and reputation from not having this functionality available.