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    Pete Hall commented  · 

    This issue is critical because Hubdoc’s current handling of uploaded PDFs increases manual work and the risk of data entry errors. When documents are flattened into image based files at the review stage, text cannot be copied or extracted, forcing users to re type key details.
    Other software already supports this functionality. For example, Re Leased commercial property management software allows invoice description extraction, demonstrating that accurate automated capture is achievable and effective.
    Why this matters.

    Increased errors
    Manual re typing of descriptions leads to higher risk of transcription mistakes and incorrect coding.

    Reduced efficiency
    Users must open original PDFs separately or edit documents in Xero, slowing processing and reviews.

    Weaker data quality
    Accurate descriptions are important for audit, reporting, and future reference. Manual entry reduces consistency and reliability.

    Allowing description extraction or keeping documents as copyable PDFs would reduce errors, improve efficiency, and better align Hubdoc with modern automation standards.

    Pete Hall supported this idea  ·