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1. Sales Invoices- Flag as 'in dispute / query'

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   145 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi community, we thank you for your feedback on the value of being able to flag a Sales invoice as in dispute. We know a clear way to mark these invoices would be helpful.

   Similarly to our update for Supplier invoices there are a few options you may want to consider to currently highlight Sales invoices in this situation;

   1. Add a note to the invoice to serve as a clear internal reminder of the dispute.
   2. Utilise tracking categories: Creating a specific tracking category like "Disputed Invoices" can help you filter and report on these items.
   3. Update the reference to add a notation such as [reference number] - 'In dispute'

   While we know these aren't perfect solutions, we hope these may help some in the conversation right now.

   We appreciate your enthusiasm for this feature, and we want to be transparent about where it stands, and this is an idea that will continue to be reviewed as the team plan and prioritise their roadmap, so we make sure to share if there's any news around this to share.

   Hi community, we thank you for your feedback on the value of being able to flag a Sales invoice as in dispute. We know a clear way to mark these invoices would be helpful.

   Similarly to our update for Supplier invoices there are a few options you may want to consider to currently highlight Sales invoices in this situation;

   1. Add a note to the invoice to serve as a clear internal reminder of the dispute.
   2. Utilise tracking categories: Creating a specific tracking category like "Disputed Invoices" can help you filter and report on these items.
   3. Update the reference to add a notation such as [reference number] - 'In dispute'

   While we know these aren't perfect solutions, we hope these may help some in the conversation right now.

   We appreciate your enthusiasm for this feature, and we want to be transparent about where it stands, and this is an idea that… more

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   Steve Wheat commented  ·  16 February, 2024  ·  Edit…  ·  delete…

   To be perfectly honest, how can using Credit Limits work ? Just because one invoice is in dispute, does not necessarily mean that the client is not credit worthy .It appears to me that Xero are more interested in making invoices look pretty than providing meaningful functionality that can truly assist the operational side of financial management . I for one would like to understand why this is at least not on the "roadmap" ?

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   Steve Wheat commented  ·  25 November, 2022  ·  Edit…  ·  delete…

   100% agree with the comments relating to this and other posts regarding invoices on hold. This is a fundamental principle of ledger control and like others have stated, Xero appear to be unique in not offering this function. Come on Xero, lets try and up the game on this one

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   Steve Wheat commented  ·  11 May, 2022  ·  Edit…  ·  delete…

   Would be very beneficial, would avoid invoices been paid in error and provide a clearer idea of current supplier liability

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