Settings and activity
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220 votes
Hi everyone, thank you for your continued passion, and sharing how having the ability to group or combine line items within an invoice would give you the control to present information to your clients in the best way for your business.
In lieu of a direct feature, while I appreciate it won’t fit all needs here, the inbuilt calculator may help in some cases to combine costs of multiple lines to one, and we appreciate there are some customers that have explored third-party apps with more extensive functionality for the time being to full-fill their needs.
We’re updating the status of this idea to Accepted - While this isn’t on our roadmap atm, we see the value in this suggestion and it’ll be considered as we plan our future roadmap. We’ll update this thread if we have any more news to share.
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Bob Crawford
commented
Xero really couldn't care about this - this is regularly highlighted but for well over ten years continues to be ignored
VERY disappointing "customer service"
An error occurred while saving the comment Bob Crawford
commented
@Tom David
Appreciate the comment but doing a journal entry is what we all have to do at the moment - and we are desperately wanting Xero to come up with a solution which is simple coding for them enabling multiple line items on an invoice which are hidden on the invoice issued to the client
Sadly Xero are not interested in helping us
An error occurred while saving the comment Bob Crawford
commented
Sadly Xero continue to ignore this really important request and don't even have the courtesy to make a comment
Makes this notice board forum farcical
An error occurred while saving the comment Bob Crawford
commented
Sad to say Amanda that despite multiple requests over YEARS for this solution to be integrated into the Xero product the powers that be at Xero simply ignore us all
Moreover they don't even acknowledge our request which makes a total mockery of this ideas board
An error occurred while saving the comment Bob Crawford
commented
This point has been raised for years by numerous customers but Xero continue to ignore our request
They don't even have the courtesy to acknowledge our business needs.
Xero Customer service is actually a shambles being non-existent
An error occurred while saving the comment Bob Crawford
commented
Xero's message board here is farcical. This idea continues to be raised here as it has for years - and is massively important to many businesses including mine yet they choose to do absolutely nothing and don't even tell us this improvement is going to be implemented
What a complete joke
An error occurred while saving the comment Bob Crawford
commented
Sadly this issue has been raised by numerous customers for 3 years or so yet Xero completely ignore us and haven't even got the courtesy to speak to us about when this really important function will be added
What kind of customer service is this?
An error occurred while saving the comment Bob Crawford
commented
No comment or update from XERO suggests they have no interest in listening to their customers on this
I spoke to their help desk on this in the past who were dismissive
Very disappointing service indeed
Bob Crawford
supported this idea
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An error occurred while saving the comment Bob Crawford
commented
VERY keen for XERO to offer this but so far they have show zero interest in sorting this out
Numerous clients who use XERO allocate sales revenues across multiple accounts and do not want to show this on sales invoice so have to do this manually at present which defeats the whole object of XERO which is meant to be user friendly
PLEASE get this fixed XERO
An error occurred while saving the comment Bob Crawford
commented
I am VERY keen to have a function where I report one line to a customer but am able to allocate the revenue across multiple accounts within our accounts
I would have thought this function is important to many businesses - for example those that pay a small commission on sales to an intermediary
Or where there are different revenue streams that need to be recognised for management accounting purposes - but only one total amount is to be shown to the client
This function has been requested elsewhere on Xero for well over a year but does not seem to have been considered or actioned by Xero
Please help !
Sadly Nathan Xero continue to ignore multiple requests on this preferring "to focus on other priorities"
They have made it clear that they have no intention of doing anything about this in the near term
Not listening to what the customers need