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  1. 5 votes

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    Douglas Ballinger supported this idea  · 
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    Douglas Ballinger commented  · 

    Hi Jubin,

    I guess we all keep complaining. This seems like such an easy fix. I want the option to match based on information in the reference field instead of using their matching algorithm. For my business, we pass our unique order number in the reference field. The matching will be faster and more accurate than their current matching system, which in our business turns up multiple matches for the vast majority of orders. Why? Because the amount is the same and we sell many items for the same amount to different customers EVERY day! They should make this an option for those who want to match by reference and let everyone else who like their current option keep it.

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    Douglas Ballinger commented  · 

    Hi Martin, thanks for your comment. Please let me know if you find another solution because we would likely move as well. This seems like such an obvious use case that I'm surprised that there haven't been more requests to add this fix. Customers who like the existing algorithm should be able to continue using it but if you want to use "exact match" it should be an option.

    Douglas Ballinger shared this idea  · 
  2. 1 vote

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    Douglas Ballinger shared this idea  ·