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  1. Sales | Notification that invoice sent/not sent

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    8 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, while we intend to explore more controls of notifications long term I want to be upfront that we don't have any plans for changing the existing invoice notifications in the near term.

    There are also factors on the recipients email providers end that could make this notification difficult to provide with certainty.

    Right now, you'll see an event in the history of an invoice when an invoice is sent from Xero, and you could also choose to send a copy to self as a measure to ensure the invoice can be received in your own email inbox. If you'd prefer these not appear in your direct inbox you could set up a filter to route these to a folder.

    We appreciate the interest here but want to be honest and open with you here.

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    Jack Owen commented  · 

    Just adding that this should be a NOTIFICATION to make it obvious it hasn't been sent, the existing system requires a few clicks by the user to go searching for that information in the invoice listing - and why would you search for it when as far as you know the invoice and the reminder/s were sent?

    Jack Owen supported this idea  ·