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  1. Contacts - Allow duplicate contact names

    190 votes

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    103 comments  ·  Contacts & files » Contact  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we want to thank you all for your meaningful feedback and detail of the uses you each have for enabling duplicate names for contacts.

    Right now, the contact name field is the key identifier that interacts with many other Xero features, and as such, changing how this field functions is not a small feat.

    As noted by others in the comments, some users have found adding unique characters or using the account number in the contact name useful.

    At this time we don’t have plans for developing the ability to have duplicate names of a contact in Xero. However, the work happening around core features might open the door for improvements like this down the line.

    For now, we'll keep a close watch on the support this idea continues to build, and we’ll make sure to share updates if anything changes.

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    Angela Crosbie commented  · 

    And today, another price increase. What extra are we receiving in exchange for the increase? AI perhaps?

    I would prefer to see the needed improvements that we customers are asking for!

    Angela Crosbie supported this idea  · 
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    Angela Crosbie commented  · 

    I would like to know the progression for this as it is causing a problem for me. we have online orders, each customer has their own record, so as far as Xero is concerned we can only have one customer with a name and no-one else can have that name!