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221 votes
Hi everyone, thank you for your continued passion, and sharing how having the ability to group or combine line items within an invoice would give you the control to present information to your clients in the best way for your business.
In lieu of a direct feature, while I appreciate it won’t fit all needs here, the inbuilt calculator may help in some cases to combine costs of multiple lines to one, and we appreciate there are some customers that have explored third-party apps with more extensive functionality for the time being to full-fill their needs.
We’re updating the status of this idea to Accepted - While this isn’t on our roadmap atm, we see the value in this suggestion and it’ll be considered as we plan our future roadmap. We’ll update this thread if we have any more news to share.
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Ben Harper
supported this idea
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My Thoughts
Reason for Feature Development
1. Professional Presentation for Clients
Many businesses want to present clean, summary-style invoices to clients without exposing detailed internal breakdowns (e.g., markup, subcontractor fees, individual material costs).
Currently, to avoid showing certain line items, businesses must manually merge or delete them, which complicates record keeping and audit trails.
2. Maintain Accurate Internal Reporting
Businesses often use detailed line items for internal analysis, job costing, and tracking. Hiding items from the client-facing invoice while retaining them in the backend would preserve data integrity without compromising client presentation.
3. Competitive Sensitivity
In trades, consulting, and contracting industries, line items may reveal sensitive supplier costs, margins, or proprietary service breakdowns. Hiding them prevents price shopping and protects intellectual property.
4. Industry Standards
Competitor software (e.g., QuickBooks, FreshBooks, and Zoho Books) offer “summary invoices,” “collapsible line items,” or “internal notes only.” To stay competitive, Xero should match this flexibility.
5. Enhanced Customisation and Control
Businesses increasingly demand invoice customisation. Adding this feature would improve user satisfaction, especially among trades, agencies, and firms who need tailored client communication.