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  1. Contacts - Allow duplicate contact names

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    103 comments  ·  Contacts & files » Contact  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we want to thank you all for your meaningful feedback and detail of the uses you each have for enabling duplicate names for contacts.

    Right now, the contact name field is the key identifier that interacts with many other Xero features, and as such, changing how this field functions is not a small feat.

    As noted by others in the comments, some users have found adding unique characters or using the account number in the contact name useful.

    At this time we don’t have plans for developing the ability to have duplicate names of a contact in Xero. However, the work happening around core features might open the door for improvements like this down the line.

    For now, we'll keep a close watch on the support this idea continues to build, and we’ll make sure to share updates if anything changes.

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    Anne Wilkinson commented  · 

    Agree that the ability to have multiple contacts with same name should be allowed and that the account number should be the unique identifier as long as it allows alpha &/or numerical. We have at times 10-15 contacts for one company and if we could have this functionality in Xero it would save quite a lot of time and avoid any errors. Currently every time we do an invoice, purchase order or a quote we have to go into contacts change the contact name and when emailing the client we have to manually enter in the email address (due to only 5 contacts being allowed).

    Anne Wilkinson supported this idea  ·