Settings and activity
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190 votes
Hi everyone, we want to thank you all for your meaningful feedback and detail of the uses you each have for enabling duplicate names for contacts.
Right now, the contact name field is the key identifier that interacts with many other Xero features, and as such, changing how this field functions is not a small feat.
As noted by others in the comments, some users have found adding unique characters or using the account number in the contact name useful.
At this time we don’t have plans for developing the ability to have duplicate names of a contact in Xero. However, the work happening around core features might open the door for improvements like this down the line.
For now, we'll keep a close watch on the support this idea continues to build, and we’ll make sure to share updates if anything changes.
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Woon Lee
supported this idea
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Hi. Our customers are mostly universities. Some of the faculties in the same university are viewed as different customer even though they are from the same university. The purchase order will require us to use the same university name but the contact person will be different. Our challenge:
1. When we update the contact to the latest contact and the latest contact will receive the receipt rather than the previous contact.
2. We are constantly updating the contact person for the same university.