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  1. Contacts - Allow duplicate contact names

    149 votes

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    80 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    submitted  ·  AdminEthan M (Admin, Xero) responded

    Hey community, thank you for your continued interest in this idea.

    Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.

    I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete. 

    Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.

    In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.

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    Stephen Robinson commented  · 

    Yes, "display name" is a good idea.

    I'll have retired and stopped using Xero before anything regarding this is implemented.

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    Stephen Robinson commented  · 

    Consider the following scenario:

    Customer A "John Smith" buys on my WooCommerce site. The system creates a new user in Xero, "John Smith".

    John logs onto Xero, creating an account, to check his invoice.

    Customer B, also called "John Smith" buys on my WooCommerce site. The system recognises the name in Xero, and overwrites "John Smith" A's data with "John Smith" B's credentials, address, email etc..

    When "John Smith" A logs in, will he see "John Smith" B's transactions and credentials which would surely be a GDPR issue. Or will be be unable to access his own account and transactions?

    When I ship "John Smith" A's product, I will see "John Smith" B's address and risk sending to the wrong person.

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    Stephen Robinson commented  · 

    Don't hold your breath,this issue was first raised maybe 12 years ago and Xero has done nothing to address it.

    Stephen Robinson supported this idea  ·