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  1. Contacts - Allow duplicate contact names

    147 votes

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    80 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    submitted  ·  AdminEthan M (Admin, Xero) responded

    Hey community, thank you for your continued interest in this idea.

    Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.

    I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete. 

    Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.

    In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.

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    Jack Brown commented  · 

    I am utterly flabbergasted that a premium AP tool that is marketed for e-commerce and retail businesses uses name as a unique identifier. I am even more shocked that this somehow got passed all sign offs and into production without someone spotting it. It shows there was clearly little to no user testing, feedback gathering, and e-commerce use case testing prior to selling us a product stating it is fit for purpose. If this is not resolve I will be looking at the cost comparison of bringing legal action for misrepresentation of your product, to cover the cost of a transition to a fit for purpose platform.

    FYI there are over 30,000 John Smiths in the UK.
    500,000 'Smiths' in the UK alone
    5.75% of the ENTIRE population have the surname 'Jones' in the UK

    Shall I continue to show just how embarrassing this is as a problem for Xero to find its self in...... get it fixed stop dragging your feet. For a bunch of accountants, you clearly struggled with basic math on this one.

    Jack Brown supported this idea  ·