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  1. Contacts - Allow duplicate contact names

    147 votes

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    80 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    submitted  ·  AdminEthan M (Admin, Xero) responded

    Hey community, thank you for your continued interest in this idea.

    Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.

    I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete. 

    Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.

    In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.

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    Sue Moot commented  · 

    I just raised the same issue with Xero Support and got a response "It’s not currently possible to add a contact with the same name as an existing contact in Xero. In the meantime, you can edit one of the contact’s names to include a special character or capital letters, so that the contact name is unique".
    This will look very unprofessional having John Smith2 and John Smith3.
    Surely it can't be that hard to fix this issue?

    Sue Moot supported this idea  ·