Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Contacts - Allow duplicate contact names

    190 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    103 comments  ·  Contacts & files » Contact  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we want to thank you all for your meaningful feedback and detail of the uses you each have for enabling duplicate names for contacts.

    Right now, the contact name field is the key identifier that interacts with many other Xero features, and as such, changing how this field functions is not a small feat.

    As noted by others in the comments, some users have found adding unique characters or using the account number in the contact name useful.

    At this time we don’t have plans for developing the ability to have duplicate names of a contact in Xero. However, the work happening around core features might open the door for improvements like this down the line.

    For now, we'll keep a close watch on the support this idea continues to build, and we’ll make sure to share updates if anything changes.

    An error occurred while saving the comment
    Tabitha Jardine commented  · 

    Getting this fault sorted would be huge benefit to many businesses and I was actually very surprised when I learnt that Xero couldn't do this. I do realise this is an accounting system but in reality people have the same names - as long as the contact details are different which they always are. I have used other (much older systems) that can do this. Please make this a priority Xero team :)