Settings and activity
1 result found
-
664 votes
Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.
Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.
We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!
Bethany Haughey supported this idea ·An error occurred while saving the comment
I agree that the way Xero deals with bad debt is quite frankly embarrassing ! I know of no other accounting system that is so ham-fisted, even the most basic accounting systems (such as Starling's inbuilt system) deals with it better than Xero. Needing to raise a credit note is just wrong - I do not want a credit note showing on the customer account as this appears to any user of the system as if we, the business, have authorised this reduction their account. Also, there is a risk that the "credit note" might get sent to the client, another big no-no. Please Xero, you need to do better!