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1 vote
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Denise Bannister
shared this idea
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199 votes
Hi team, I know it's been sometime since this idea was initially raised and we wanted to update you all here.
We appreciate and understand why some businesses would prefer the acceptance of a Quote be sent to the organisation's reply to email address, rather than the user that initially created the Quote.
While our product team have reviewed and are attentive to your interest in this, we want to be upfront that this is not something we currently have direct plans for changing the behaviour of.
Our team will continue to review this idea and when we're in a position to assess notification and communications for Quotes, we'll share if there are any updates around this, here.
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32 votesDenise Bannister
supported this idea
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An error occurred while saving the comment Denise Bannister
commented
This is a fundamental error in the design of xero. Not all businesses have email addresses for their staff. I do not have a business email address, so use my personal email address to log into xero. Surely it is a breach of data protection rules when customer information is sent to a personal email address. Xero need to sort this as a matter of urgency. It also happens when a customer accepts a quote.
I agree with the last comment that this is ridiculous, but would also like to raise this from a data protection point of view.
If a customer uses the 'Contact Merchant' button on an invoice they are unaware that they are sharing their data with an individual's email address and not the business email address.
If a customer chooses to respond to an invoice by using the 'Contact Merchant' button and give their credit card details to pay that invoice in their response, then that information is not protected. As a business, we have to certify each year that our card payment systems are robust, but we cannot guarantee that a customer will not use the contact merchant button to send us payment information, even if we ask them not to.
We should, at the very least, be able to switch this function off.
Xero, you need to get a grip on this one and not say this is something you are not looking at at the moment.
You are breaching the data protection act by not allowing a business to chose where it's information is being shared.