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  1. Sales | Notification that invoice sent/not sent

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    8 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, while we intend to explore more controls of notifications long term I want to be upfront that we don't have any plans for changing the existing invoice notifications in the near term.

    There are also factors on the recipients email providers end that could make this notification difficult to provide with certainty.

    Right now, you'll see an event in the history of an invoice when an invoice is sent from Xero, and you could also choose to send a copy to self as a measure to ensure the invoice can be received in your own email inbox. If you'd prefer these not appear in your direct inbox you could set up a filter to route these to a folder.

    We appreciate the interest here but want to be honest and open with you here.

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    Isteqlal Mahmoud commented  · 

    Xero should send a confirmation email when an invoice has been delivered, as an acknowledgement from customer. In this scenario you will not worry if he got it by email or not! Wondering why Xero missed this important feature? anyone has a solution let me know.

    Isteqlal Mahmoud supported this idea  ·