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1. Contacts - Allow multiple addresses for a single contact record

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   418 comments  ·  For small businesses » Contacts & communication  ·  Delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

   We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

   We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

   Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

   Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

   We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

   We appreciate your patience as we work through the complexities… more

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   Sharon Passmore commented  ·  Dec 7, 2024  ·  Edit…  ·  Delete…

   I transitioned from Sage to Xero a few years ago, largely because Xero was ahead of the curve in many areas. However, the lack of support for multiple addresses under a single contact record has been a significant pain point for my business. Sage handled this feature very well, and it’s disappointing that Xero doesn’t yet offer a comparable solution.

   For example, we work with a client that requires individual invoices for numerous delivery sites. Currently, having to place the delivery address in the reference field is cumbersome and unprofessional. This feels like a fundamental feature that should already be in place.

   I understand the complexity of implementing such a solution, but it’s vital for businesses like mine. While this enhancement might not bring immediate revenue, it will undoubtedly help retain your loyal customers and improve user satisfaction.

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   Sharon Passmore supported this idea  ·  Dec 7, 2024