Currently, XERO allows only one default “reply-to” email address. It would be very helpful if XERO could support multiple reply-to email addresses — or at least two separate options: one for sales and another for purchases.
For example, when sending quotes, invoices, or statements to customers, the reply-to email should direct to the sales team’s address. Meanwhile, for supplier remittances, the reply-to should go to the accounts team’s email. Many customers simply click “reply” without noticing the instructions in our templates to contact the sales team, so having separate default reply-to emails would reduce confusion and improve communication.
To XERO - Please consider this feature seriously and let us know once it has been implemented
Kishore Appadurai
supported this idea
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Currently, XERO allows only one default “reply-to” email address. It would be very helpful if XERO could support multiple reply-to email addresses — or at least two separate options: one for sales and another for purchases.
For example, when sending quotes, invoices, or statements to customers, the reply-to email should direct to the sales team’s address. Meanwhile, for supplier remittances, the reply-to should go to the accounts team’s email. Many customers simply click “reply” without noticing the instructions in our templates to contact the sales team, so having separate default reply-to emails would reduce confusion and improve communication.
To XERO - Please consider this feature seriously and let us know once it has been implemented