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Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.
As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.
We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.
We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.
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A/R A/P
commented
Meanwhile, as customers wait TWELVE YEARS for the ability to assign multiple addresses to one contact, Xero’s development resources have apparently been very busy delivering improvements NOBODY REQUESTED, including:
Changing the invoice calendar from the universally recognized Sunday-to-Saturday display to Monday-to-Sunday - because apparently Xero also needed to reinvent the week.
Leaving the calendar for bills as Sunday-to-Saturday, so users must now remember which version of the week Xero has decided to use depending upon whether they are entering money coming in or money going out.
Replacing the invoice format with a significantly more confusing version AND removing several useful features in the process.
We can no longer save an invoice from Preview using a filename of our choosing. Instead, downloaded invoices are automatically named by invoice number, leaving us with a beautiful, meaningless sea of numbered PDF files that must be renamed manually.
Xero also removed the apparently unreasonable option of simply calling an invoice “Invoice.” Our exciting new choices are:
Tax Invoice - the only remotely appropriate option for an actual invoice requesting payment and including HST.
Pro forma invoice - a preliminary document or estimate, and therefore incorrect.
Commercial invoice - primarily used for goods crossing international borders and customs, and also incorrect.
No title - technically possible, provided we do not care whether customers immediately recognize that the document is an invoice.
THERE WAS NO PROBLEM WITH THE WORD “INVOICE.”
NOBODY WAS CONFUSED BY IT.
NOBODY REQUESTED ITS REMOVAL.
NEVERTHELESS, XERO BOLDLY SOLVED THIS NONEXISTENT PROBLEM FOR US.Adding a prominent “Review and pay” button to Statements of Account - even for businesses that are not configured to accept payments through Xero.
This has successfully confused every customer receiving a statement while providing absolutely no corresponding benefit.
Making cosmetic changes to the homepage layout, ensuring users must repeatedly relearn where everything is without gaining any meaningful new functionality.
But multiple addresses for one contact - the most-requested feature, which previously existed and was removed - must continue its careful twelve-year journey through “the next phase.”
It is reassuring to know that Xero has the resources to reinvent calendars, complicate invoices, eliminate the word “Invoice,” create oceans of indistinguishable PDFs, rearrange the homepage and advertise payment options that do not exist.
Perhaps once every functional part of the platform has been unnecessarily redesigned, someone will have time to restore the feature customers have actually been requesting since 2014.
An error occurred while saving the comment A/R A/P
commented
Thank you, Mellissa. Those are excellent questions.
I would also appreciate an update containing actual information - particularly an explanation of what “progressing to the next phase” means in Xero time.
This request has now existed for twelve years.
When it was first submitted, Microsoft Teams did not exist. Microsoft has since conceived it, built it, launched it globally, redesigned it and replaced the original version with an entirely new one.
Yet allowing one Xero contact to have multiple addresses remains, apparently, a feat of engineering roughly equivalent to establishing a permanent human settlement on Mars.
What makes this especially baffling is that Xero previously had this functionality and removed it.
Customers have therefore spent twelve years requesting that Xero restore something it already knew how to do.
This is not an obscure convenience requested by three unusually demanding bookkeepers. It is the most-requested feature, and the current workaround is to edit addresses manually, one transaction at a time, while reflecting upon all the productive things we might otherwise have accomplished with our lives.
Please provide a meaningful update:
What work has actually been completed since February?
What is the “next phase”?
Is this feature genuinely being developed?
If so, is there an anticipated release window - measured in months or years rather than geological eras?After twelve years, “we’ll share more when we can” is no longer an update. It is a Xero tradition of IGNORING THEIR CUSTOMERS' MOST REQUESTED FEATURE.
An error occurred while saving the comment A/R A/P
commented
It has now been approximately 12 years since customers first requested the ability to save multiple delivery addresses under a single contact.
Twelve. Years.
This is not an obscure feature required by three companies operating in an underground niche industry.
Construction companies, property managers, contractors, waste companies, couriers, wholesalers and countless other businesses have customers with multiple locations.
The concept is breathtakingly simple:
One customer
Multiple saved delivery or service addresses
Select the correct address when preparing an invoice or quoteThat’s it. Nobody is asking Xero to split the atom.
We would simply like to stop manually typing, copying and storing customer addresses outside the accounting software we pay to use.
Xero already allows an address to be entered on a transaction.
The revolutionary next step would be allowing users to save more than one address under a contact and select the correct one.
Two years ago, Xero advised that this feature was in development.
Apparently, multiple-address technology is significantly more complex than originally anticipated.
Could Xero please provide an actual update on its status?
After 12 years, “Thank you for your feedback” is not an update.
At this point, some of the buildings associated with the original delivery addresses may have been demolished and rebuilt - with entirely new addresses THAT WE STILL CANNOT SAVE.
An error occurred while saving the comment A/R A/P
commented
Does anyone at Xero understand how construction companies operate?
A single construction company can have dozens of active job sites at any given time. There is one legal billing entity, but every invoice needs the correct site address.
Instead of allowing one customer to have multiple service or delivery locations, Xero makes me manually replace the delivery address every time I create an invoice. That address is then saved as the customer's only delivery address, overwriting the previous one.
Now multiply that by dozens of customers, each with a dozen or more active sites.
That's HOURS of unnecessary MANUAL work EVERY SINGLE WEEK for something that should be a basic customer relationship: one customer, many service locations.
This isn't an edge case. It's how the construction industry operates every day.
An error occurred while saving the comment A/R A/P
commented
This isn't a "multiple addresses" feature request, IT IS A CUSTOMER DATA MODEL PROBLEM!
Xero's customer record currently combines several independent entities into a single object:
Legal Entity
Billing Address
Service/Delivery Address
Invoice Recipients
Project/SiteThose are not the same thing.
A modern customer model would separate them, allowing one legal customer to have one billing address and multiple service locations, each selectable when creating an invoice.
Each service location should also be able to store its own defaults, such as:
Service/Delivery Address
Site Contact
Invoice Email Recipients
Purchase Order defaults
Job or Project referencesFor many businesses, different sites are managed by different project teams. An invoice for Site A needs to be emailed to one group of people, while Site B for the same legal customer goes to a completely different group. Today, users have to manually change recipients every time or maintain cumbersome workarounds.
The irony is that Xero already models one-to-many relationships throughout the platform. The architecture clearly supports parent-child relationships.
So why is one of the most common business relationships - one customer, many service locations - still missing?
The current workaround of creating duplicate contacts isn't a solution. In many industries, invoices must be issued to the customer's exact legal entity name. Modifying that name simply to distinguish locations can result in invoices being rejected.
This isn't asking for a new accounting principle.
It's asking for a customer record that reflects how businesses actually operate.
Please send this to the product and engineering teams instead of directing customers to years-old forum threads asking for the same functionality. This is a fundamental design limitation that creates unnecessary manual work for your customers every single day.
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commented
Ben Smith - they do not care.
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commented
Honestly, Xero doesn't care about this. If it did, this would already be done. This thread is YEARS long - the lack of ability to allow multiple addresses for a contact means Xero will not do it.
In 2023 Kelly Munro posted the below - It has been THREE years - and it's still not done.
This thread is an exercise in futilityMar 6, 2023
Hi everyone, appreciate wanting more of an update from us here. To share on our progress – Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it’ll add value.For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn’t have much practical use. But to confirm, work’s moving along and we look forward to being able to share more.
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commented
Utterly shameful that Xero can't figure out how to allow multiple shipping addresses to contacts.
A/R A/P
supported this idea
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I strongly suggest that EVERYONE requesting this feature take ten seconds to open an actual Xero Support case.
Include the link to this nonsensical TWELVE-YEAR-OLD thread and request clear, substantive answers - not another generic response posted here.
Open a one-to-one support case that must be formally logged, individually addressed and held accountable.
Ask Xero:
Is this feature genuinely under active development?
When did development begin?
What work has actually been completed?
What does “progressing to the next phase” mean?
Why has restoring functionality that previously existed taken twelve years?
Is there an anticipated release window?
This thread has allowed Xero to issue occasional, non-specific acknowledgements without answering any of those questions.
It is time for each affected customer to open a documented support case and demand (politely) answers.