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  1. Contacts - Allow multiple addresses for a single contact record

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    533 comments  ·  Contacts & files » Contact  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.

    As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.

    We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.

    We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.

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    A/R A/P commented  · 

    Does anyone at Xero understand how construction companies operate?

    A single construction company can have dozens of active job sites at any given time. There is one legal billing entity, but every invoice needs the correct site address.

    Instead of allowing one customer to have multiple service or delivery locations, Xero makes me manually replace the delivery address every time I create an invoice. That address is then saved as the customer's only delivery address, overwriting the previous one.

    Now multiply that by dozens of customers, each with a dozen or more active sites.

    That's HOURS of unnecessary MANUAL work EVERY SINGLE WEEK for something that should be a basic customer relationship: one customer, many service locations.

    This isn't an edge case. It's how the construction industry operates every day.

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    A/R A/P commented  · 

    This isn't a "multiple addresses" feature request, IT IS A CUSTOMER DATA MODEL PROBLEM!

    Xero's customer record currently combines several independent entities into a single object:

    Legal Entity
    Billing Address
    Service/Delivery Address
    Invoice Recipients
    Project/Site

    Those are not the same thing.

    A modern customer model would separate them, allowing one legal customer to have one billing address and multiple service locations, each selectable when creating an invoice.

    Each service location should also be able to store its own defaults, such as:

    Service/Delivery Address
    Site Contact
    Invoice Email Recipients
    Purchase Order defaults
    Job or Project references

    For many businesses, different sites are managed by different project teams. An invoice for Site A needs to be emailed to one group of people, while Site B for the same legal customer goes to a completely different group. Today, users have to manually change recipients every time or maintain cumbersome workarounds.

    The irony is that Xero already models one-to-many relationships throughout the platform. The architecture clearly supports parent-child relationships.

    So why is one of the most common business relationships - one customer, many service locations - still missing?

    The current workaround of creating duplicate contacts isn't a solution. In many industries, invoices must be issued to the customer's exact legal entity name. Modifying that name simply to distinguish locations can result in invoices being rejected.

    This isn't asking for a new accounting principle.

    It's asking for a customer record that reflects how businesses actually operate.

    Please send this to the product and engineering teams instead of directing customers to years-old forum threads asking for the same functionality. This is a fundamental design limitation that creates unnecessary manual work for your customers every single day.

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    A/R A/P commented  · 

    Ben Smith - they do not care.

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    A/R A/P commented  · 

    Honestly, Xero doesn't care about this. If it did, this would already be done. This thread is YEARS long - the lack of ability to allow multiple addresses for a contact means Xero will not do it.
    In 2023 Kelly Munro posted the below - It has been THREE years - and it's still not done.
    This thread is an exercise in futility

    Mar 6, 2023
    Hi everyone, appreciate wanting more of an update from us here. To share on our progress – Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it’ll add value.

    For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn’t have much practical use. But to confirm, work’s moving along and we look forward to being able to share more.

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    A/R A/P commented  · 

    Utterly shameful that Xero can't figure out how to allow multiple shipping addresses to contacts.

    A/R A/P supported this idea  ·