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  1. Stripe - Pass full fee amount to customer

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    14 comments  ·  Invoices & quotes » Payment services  ·  Admin →
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    Gaining Support  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we appreciate the interest and feedback around surcharging. While this is something our product teams reviewed we want to be open that this isn't something we have plans for developing at this time.

    For now, surcharging will continue to be a % fee with no flat rate fee option.

    We're continuing to watch the support for this here and will share if there are any updates.

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    Robert Partridge commented  · 

    Currently, Xero only allows a single fixed % surcharge to be applied for Stripe payments. In practice, Stripe charges different rates depending on the card type (domestic, international, Amex, currency conversion, etc.), which makes the fixed % option inaccurate.

    It would be a major improvement if, when toggling on “pass on surcharges,” Xero could:

    Pull the actual Stripe fee structure directly,

    Automatically present those surcharge options to the customer at checkout, and

    Reconcile the exact fee charged based on the payment method the customer chooses.

    This would allow businesses to pass on the full cost of card payments — no more (as that’s illegal in Australia) and no less — while still offering bank transfer as a fee-free option.

    This would make Stripe + Xero far more seamless, compliant, and attractive for both businesses and customers.

    Robert Partridge supported this idea  ·