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  1. Stripe - Pass full fee amount to customer

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    16 comments  ·  Invoices & quotes » Payment services  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate your support in being able to pass on exact fees to customers.

    While this is something our team have taken an initial look at, there is quite a bit involved in being able to develop this into the product and this isn't something we've been able to prioritise at this time.

    We understand the needs expressed in feedback here and want you to know this is a feature we'll continue to consider in future planning and will keep a close eye on the appetite in this idea.

    If there are any updates planned we'll make to share with you here. Thanks

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    Robert Partridge commented  · 

    Currently, Xero only allows a single fixed % surcharge to be applied for Stripe payments. In practice, Stripe charges different rates depending on the card type (domestic, international, Amex, currency conversion, etc.), which makes the fixed % option inaccurate.

    It would be a major improvement if, when toggling on “pass on surcharges,” Xero could:

    Pull the actual Stripe fee structure directly,

    Automatically present those surcharge options to the customer at checkout, and

    Reconcile the exact fee charged based on the payment method the customer chooses.

    This would allow businesses to pass on the full cost of card payments — no more (as that’s illegal in Australia) and no less — while still offering bank transfer as a fee-free option.

    This would make Stripe + Xero far more seamless, compliant, and attractive for both businesses and customers.

    Robert Partridge supported this idea  ·