Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. e-Invoicing - Verifactu support for compliance with Spanish tax agency

    41 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    30 comments  ·  For small businesses » Business features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Gaining Support  ·  AdminPaul Hodges (Admin, Xero) responded

    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit, so they can add their votes and comments too!

    Steve Cameron supported this idea  · 
    An error occurred while saving the comment
    Steve Cameron commented  · 

    So... I have now set up my Holded account... and I've got it (mostly) working in English - it's a learning curve, but some of the functionality is really simple and intuitive.

    Their help is efficient and I've only got one glitch I need to work out - but it's not a massive problem.

    I imported all my contacts from Xero via a csv file - once the fields were mapped that was quite simple.

    The one thing I am really unhappy about is that I have realised I am going to need access to my accounts (quotes, invoices, etc) on Xero for some time after the switch - so will be paying for the service just to maintain access - but not using the platform for anything going forward.

    If anyone from Xero reads this - and, frankly, they do not seem to give a monkey's - as a minimum for the lack of customer care, we should be granted free access to old records for an extended period. We cannot generate any new records as they will be. non-compliant - so there's no reason why this shouldn't be made available.

    I truly feel this is the very least they could do.

    An error occurred while saving the comment
    Steve Cameron commented  · 

    I am another one.... I asked Xero some months ago and they appear to have xero interest in the legal requirements affecting their spanish customers.

    I have moved over the Holded and am setting it up ready for Jan 1. I will have to continue to pay Xero for some time as I will need to confirm payments on existing invoices - but I truly resent that.

    Holded is spanish but the platform is (almost) fully operational in good english.

    Since verifactu is not just a spanish thing, but is a EU directive, other countries will fall in line in time and Xero will then be obliged to add the service somehow, but I for one will not go back given their complete disregard over this.

    I've been with them for at least 10 years so this is a real insult to a long standing customer.