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Steve Cameron
commented
Anyone interested can reach me on steve at advent dot es
An error occurred while saving the comment Steve Cameron
commented
Just to circle back on this... I wrote to Xero asking them to grant me some kind of access going forward from Jan1 - as I cannot use the platform because of their failure (and it is a failure) to incorporate the VeriFactu requirement into the platform.
I have realised I will need to continue to have the account open - albeit with reduced functionality - so as to track payments on invoices issued up until 31/12 - which is when I plan to make the switch.
Their answer - a nice fat no.... if I want I can drop to a lower tier, or I can cancel and have no access.
I'm guessing I'm going to need to pay Xero for another 6 months or so just to clear the accounts - but obviously cannot use the system to issue new invoices. So I'll be paying two services until I am comfortable cancelling Xero.
They will lose every Spanish customer - but it gets worse, because this is not a purely Spanish requirement - this is an EU directive, Spain just happens to be ahead of the curve, so they are going to have to implement this for all their EU customers over the coming years - or lose them too.
And with the current attitude, they deserve to lose them all.
The requirement is a little over a month away - and, as yet, I have received no official notification from Xero.
I suspect more and more customers are going to realise that they are going to be non-compliant as the switch approaches. Many will then have to scramble to configure an alternative over the Christmas period - which in Spain runs from 6/12 til 7/1.
Rarely have I seen such blatant disregard for customer needs.
Steve Cameron
supported this idea
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An error occurred while saving the comment Steve Cameron
commented
So... I have now set up my Holded account... and I've got it (mostly) working in English - it's a learning curve, but some of the functionality is really simple and intuitive.
Their help is efficient and I've only got one glitch I need to work out - but it's not a massive problem.
I imported all my contacts from Xero via a csv file - once the fields were mapped that was quite simple.
The one thing I am really unhappy about is that I have realised I am going to need access to my accounts (quotes, invoices, etc) on Xero for some time after the switch - so will be paying for the service just to maintain access - but not using the platform for anything going forward.
If anyone from Xero reads this - and, frankly, they do not seem to give a monkey's - as a minimum for the lack of customer care, we should be granted free access to old records for an extended period. We cannot generate any new records as they will be. non-compliant - so there's no reason why this shouldn't be made available.
I truly feel this is the very least they could do.
An error occurred while saving the comment Steve Cameron
commented
I am another one.... I asked Xero some months ago and they appear to have xero interest in the legal requirements affecting their spanish customers.
I have moved over the Holded and am setting it up ready for Jan 1. I will have to continue to pay Xero for some time as I will need to confirm payments on existing invoices - but I truly resent that.
Holded is spanish but the platform is (almost) fully operational in good english.
Since verifactu is not just a spanish thing, but is a EU directive, other countries will fall in line in time and Xero will then be obliged to add the service somehow, but I for one will not go back given their complete disregard over this.
I've been with them for at least 10 years so this is a real insult to a long standing customer.
I have no hair left to pull out.....
Hacienda has today announced that they are delaying the introduction of VeriFactu for a year... will this give Xero enough time to implement what is required?
And how can I get back all the hours I have spent getting my Holded account up and running?
And do I want to stick with Xero after they have shown how little I mean to them over the past few months as we plead for a solution?