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190 votes
Hi everyone, we want to thank you all for your meaningful feedback and detail of the uses you each have for enabling duplicate names for contacts.
Right now, the contact name field is the key identifier that interacts with many other Xero features, and as such, changing how this field functions is not a small feat.
As noted by others in the comments, some users have found adding unique characters or using the account number in the contact name useful.
At this time we don’t have plans for developing the ability to have duplicate names of a contact in Xero. However, the work happening around core features might open the door for improvements like this down the line.
For now, we'll keep a close watch on the support this idea continues to build, and we’ll make sure to share updates if anything changes.
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David Wilkins
commented
Has anybody at Xero done anything at all to resolve this simple, but fundamental database design issue? Just needs someone to remove the unique index on the Customer_Name field. The field can still be indexed (non unique) and there should be no performance impact on read operations and theoretically a slight improvement on write operations as the uniqueness check is no longer performed.
David Wilkins
supported this idea
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Silly is an understatement. There already is a unique customer id in Xero. They just need to use it as the key for contacts.