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24 votes
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Anna Kalaykova
supported this idea
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1,387 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
An error occurred while saving the comment Anna Kalaykova
commented
Contacts - flexibility with addresses and emails
Xero currently doesn't support multiple addresses for the same customer which creates issues when we raise invoices or send statements. We have multiple projects for the same contact with different email addresses for each of the projects so when we issue an invoice for project A it goes to all the emails associated with this account on Xero. The same applies to statements. Customers then call us that they don't want to receive invoices not relevant to them.
There is no option to change the address or add, remove emails at the point of drafting an invoice, instead you have to go back to the contact and make amendments there which could be a one-off change.There should be an option under each contact to choose site/location address and a corresponding email address from the list of all email addresses associated with this contact.
Currently, the only option is to create a new contact for each project which is inefficient, time consuming and very frustrating.
With e-invoicing coming to play in 2029 I can see how this feature will become even more important.
Anna Kalaykova
supported this idea
·
Xero currently doesn't support multiple addresses for the same customer which creates issues when we raise invoices or send statements. We have multiple projects for the same contact with different email addresses for each of the projects so when we issue an invoice for project A it goes to all the emails associated with this account on Xero. The same applies to statements.
There should be an option under each contact to choose site/location address and a corresponding email address from the list of all email addresses.
Currently, the only option is to create a new contact for each project which is inefficient, time consuming and very frustrating.
With e-invoicing coming to play in 2029 I can see how this feature will become even more important.