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  1. Contacts - Allow multiple addresses for a single contact record

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    504 comments  ·  Contacts & files » Contact  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.

    As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.

    We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.

    We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.

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    Anna Kalaykova commented  · 

    Contacts - flexibility with addresses and emails

    Xero currently doesn't support multiple addresses for the same customer which creates issues when we raise invoices or send statements. We have multiple projects for the same contact with different email addresses for each of the projects so when we issue an invoice for project A it goes to all the emails associated with this account on Xero. The same applies to statements. Customers then call us that they don't want to receive invoices not relevant to them.
    There is no option to change the address or add, remove emails at the point of drafting an invoice, instead you have to go back to the contact and make amendments there which could be a one-off change.

    There should be an option under each contact to choose site/location address and a corresponding email address from the list of all email addresses associated with this contact.

    Currently, the only option is to create a new contact for each project which is inefficient, time consuming and very frustrating.

    With e-invoicing coming to play in 2029 I can see how this feature will become even more important.

    Anna Kalaykova supported this idea  · 
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    Anna Kalaykova commented  · 

    Xero currently doesn't support multiple addresses for the same customer which creates issues when we raise invoices or send statements. We have multiple projects for the same contact with different email addresses for each of the projects so when we issue an invoice for project A it goes to all the emails associated with this account on Xero. The same applies to statements.

    There should be an option under each contact to choose site/location address and a corresponding email address from the list of all email addresses.

    Currently, the only option is to create a new contact for each project which is inefficient, time consuming and very frustrating.

    With e-invoicing coming to play in 2029 I can see how this feature will become even more important.