This was really annoying today. A customer had not paid an invoice. The invoice was dated in 2025. The only option was to raise a credit note to settle the invoice, as the invoice was in a locked period (Accountants have completed the year end). I could not void the invoice.
BUT this meant when the customer looked at their invoice link it shows as "PAID" on their screen. Which was definitely not the case.
They tried to argue this to enter our event, we asked for confirmation of payment which they could not produce. But it made it a difficult conversation for staff on the ground, when the customer could show them the "paid" invoice on-line.
Vicky Evans
supported this idea
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This was really annoying today. A customer had not paid an invoice. The invoice was dated in 2025. The only option was to raise a credit note to settle the invoice, as the invoice was in a locked period (Accountants have completed the year end). I could not void the invoice.
BUT this meant when the customer looked at their invoice link it shows as "PAID" on their screen. Which was definitely not the case.
They tried to argue this to enter our event, we asked for confirmation of payment which they could not produce. But it made it a difficult conversation for staff on the ground, when the customer could show them the "paid" invoice on-line.