I can't believe how absolutely convoluted the process for creating a customer credit for an over payment to an invoice is.
What benefits are derived by adding an information warning of "Amount paid exceeds the amount owed by 0.35. Reduce the amount paid, or enter details for the overpayment below."... As if I wasn't already aware of this...
Instead of your multi stage process you offer (which is so far out of the norm that you must have been off your socks when you devised the process), why, why, could it not be dealt with, cleanly and simply right there at the Record payment field.
Why would you force a user to jump through all of these hoops when it could be dealt with there and then.
Bookkeeping is a simple task that you've taken to new heights of frustration.
Your previous comments in regards to doing absolutely nothing about an issue brought to your attention ma multitude of times by many other users, is just one more nail in the coffin of my xero adventure.
I can't believe how absolutely convoluted the process for creating a customer credit for an over payment to an invoice is.
What benefits are derived by adding an information warning of "Amount paid exceeds the amount owed by 0.35. Reduce the amount paid, or enter details for the overpayment below."... As if I wasn't already aware of this...
Instead of your multi stage process you offer (which is so far out of the norm that you must have been off your socks when you devised the process), why, why, could it not be dealt with, cleanly and simply right there at the Record payment field.
Why would you force a user to jump through all of these hoops when it could be dealt with there and then.
Bookkeeping is a simple task that you've taken to new heights of frustration.
Your previous comments in regards to doing absolutely nothing about an issue brought to your attention ma multitude of times by many other users, is just one more nail in the coffin of my xero adventure.