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  1. Statements - Remove the Red ink from overdue

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    1 comment  ·  Invoices & quotes » Invoicing  ·  Admin →
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    Gaining Support  ·  AdminDavina Roper (Admin, Xero) responded

    ✨ Thanks so much for taking the time to share this idea and explain the challenge you’re running into. We’re moving this idea to Gaining Support so we can hear from more customers who would like greater flexibility in how overdue information is shown in statement emails, including different template options.

    If this is something others in your network are running into as well, we’d really appreciate them adding a vote or sharing their use case too. That kind of detail helps our product team better understand the real impact on day-to-day workflows.

    Rosie Palmer supported this idea  · 
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    Rosie Palmer commented  · 

    For us, the option to remove the overdue amount from the template email would be great - we operate an overpayment system so this causes much confusion. I know there are workarounds for this, but our current system of recording works great and it would be a huge amount of work/time for us to offset each overpayment made historically in order to zero out the "amount overdue" - an option to remove this entirely from the email template is something we desperately need because we are now not in a position to send bulk statements having to manually generate and send instead. In recent times the overdue amount was not included in emails but something changed and it is now. Please make this simple change!!