Settings and activity
2 results found
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152 votes
Hi everyone, we appreciate wanting the ability to create your own back of your data. For individual use, we recommend creating your own backup by exporting the relevant data from Xero - There are many areas of Xero you can export data from and we have an article that details this more.
Protecting your data is important to us. We do daily backups of customer data to safeguard against data corruption and any hosting service failure. However, these backups aren't designed to be used by individual organisations to undo/reverse data changes performed by users in the organisation.
You can read more on Security at Xero on our website.
Being transparent, this isn't something we're looking to develop for individual use ourselves. If of importance to your business, we do have some official app partners who can fulfill this need and you can explore these through our Xero App…An error occurred while saving the comment An error occurred while saving the comment 
Dermot Smith
commented
The new Xero CEO just emailed all customers to say how much she wants to hear our product ideas. I replied back:
"Dear Sukhinder,
Congratulations. If you are really interested in listening to customers, then perhaps you will put in place the daily backup regime that is missing from Xero. The lack of this protection is completely indefensible and prevents us from complying with basic cyber security practices demanded by our customers, shareholders and governments. We need to have a backup of our books, under our control, every day."
My message was bounced back to me with "this is a no reply email address". Not interested in hearing our ideas after all...
An error occurred while saving the comment Dermot Smith
commented
10 for sure. I would not have switched had I known about the lack of backup/restore capability and am kicking myself for not querying our advisor more - they assured us Xero had a strong backup regime.
An error occurred while saving the comment Dermot Smith
commented
The thing is, customers aren’t asking for the ability to export data for the purposes of migrating to another service or even for human readable data to work with. We just want the knowledge that we have - under our control - complete snapshots of our organisation that could be restore in order to comply with our obligations to our customers, owners, shareholders and government mandates.
An error occurred while saving the comment Dermot Smith
commented
Looking at the first of the official apps there is a disclaimer that makes clear the third party apps are not a valid option.
"We use Xero's API (application programming interface) to get data out of Xero and send data to Xero. What we can and can't do is therefore limited by what Xero's API can and can't do.
These API limitations mean that we cannot backup all types of Xero data, we cannot restore all types of Xero data and some Xero data we can backup but can't restore."
This needs to be put on your development timeline as a priority. Cyber security advice demands it. Statutory reporting obligations demands it. HMRC record keeping requirement demands it.
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70 votes
@Kirsty I hadn't spotted that! Have resent. Thank you