I’ve just sent my first invoice to a customer explaining that the 67 referenced receipts are not attached but I have them on file if he would like to see… Lo and behold he has asked to see them so I now need to collate all receipts and send them over to him. Times this by multiple projects occurring at once and it’s a complete waste of time and is actually impacting on customer satisfaction on our end.
I’ve just sent my first invoice to a customer explaining that the 67 referenced receipts are not attached but I have them on file if he would like to see… Lo and behold he has asked to see them so I now need to collate all receipts and send them over to him. Times this by multiple projects occurring at once and it’s a complete waste of time and is actually impacting on customer satisfaction on our end.