When Xero started out they genuinely listened to customer feedback - I recall talking with Rod Drury in about 2011 discussing the need for payroll in Xero, following which they bought Paycycle (not personally claiming the credit for this, mine was just one of many voices) and integrated it into the app. Many other examples of development driven by (or at least informed by) user needs.
Over the past few years, they have (IMHO) become less and less responsive to actual client needs, spending developer time on features that add no value to anyone, whilst ignoring feature requests that would deliver benefit. I am holding out almost nil hope of this feature actually getting actioned! :-(
When Xero started out they genuinely listened to customer feedback - I recall talking with Rod Drury in about 2011 discussing the need for payroll in Xero, following which they bought Paycycle (not personally claiming the credit for this, mine was just one of many voices) and integrated it into the app. Many other examples of development driven by (or at least informed by) user needs.
Over the past few years, they have (IMHO) become less and less responsive to actual client needs, spending developer time on features that add no value to anyone, whilst ignoring feature requests that would deliver benefit. I am holding out almost nil hope of this feature actually getting actioned! :-(