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  1. Invoice - Ability to have recall/undo sent invoices

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    26 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we totally get that mistakes happen, and the ability to recall an invoice sent in error would be handy. Hearing how this affects your workflow gives us important context as we review the idea.

    At this point, this idea isn’t on our roadmap. Part of the reason is technical: implementing a true recall feature would require extensive work. Once an email leaves Xero, it travels through external email servers outside of our control. Most email providers don’t allow messages to be retracted after delivery, so reliably recalling an invoice isn’t possible in the same way it’d be within an internal system.

    We’ll be sure to update this thread if anything changes.

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    Jackie Eastland commented  · 

    Yes agree with this, I unfortunately sent an invoice to my client and my clients client. Would of been extremely helpful to recall this instead of the embarrassing conversation I will be having due to a silly mistake of mine.

    Jackie Eastland supported this idea  ·