When I was using Stripe, before signing up to Xero, it was extremely easy to set up a monthly subscription invoice where Stripe would automatically charge a customer's card WITHOUT having to ask the client for permission.
After using Xero for over a year I have come to the realisation that I should be switching back to using Stripe only.
Xero needs permission from a customer to set up auto-pay. 90% of our customers don't set up auto pay. This results in a lot of headache having to chase up invoices, and we have been losing customers who procrastinate on paying even though they have the funds.
This has damaged our business.
Please can Xero urgently implement automatic payment - without the customer having to approve this. Stripe, Square, and all the other platforms do it.
I am leaving Xero, going back to Stripe, and returning to Xero if this ever becomes a feature.
Amy Richardson
supported this idea
·
When I was using Stripe, before signing up to Xero, it was extremely easy to set up a monthly subscription invoice where Stripe would automatically charge a customer's card WITHOUT having to ask the client for permission.
After using Xero for over a year I have come to the realisation that I should be switching back to using Stripe only.
Xero needs permission from a customer to set up auto-pay. 90% of our customers don't set up auto pay. This results in a lot of headache having to chase up invoices, and we have been losing customers who procrastinate on paying even though they have the funds.
This has damaged our business.
Please can Xero urgently implement automatic payment - without the customer having to approve this. Stripe, Square, and all the other platforms do it.
I am leaving Xero, going back to Stripe, and returning to Xero if this ever becomes a feature.