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    Paul Farrant commented  · 

    I shan't copy paste the bland PR response I got from Xero when I raised my frustration at the unnecessary hassle this causes our organisation, needless to say reading the blog posts about all the sparkly new features will not address this issue, nor is it best practice for interactive customer service! If a customer is disgruntled, don't simply refer them to a PR article that does nothing to understand or address the issue!

    Scoring an own goal in order to try and wipe out the deficit of scoring the original own goal.

    Do better and reintroduce default % discount, or the option to default please.

    Paul Farrant supported this idea  ·