Settings and activity
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32 votes
Hi team, thank you for the detail in the flows you have when trading that create the need in being able to create a credit note from a paid invoice in Xero.
While this isn't a feature we have planned for development, it'll be good to keep tracking the interest from our community. We will share if there are any updates.
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Oliver Mortimer
supported this idea
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Xero has asked me to upvote this, as I've been ******* my head against the wall with the same issue, and with the latest credit note page roll-out it makes it even more painful.
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It's all well and good unreconciling a payment from an invoice so we can raise a credit, without having to type everything out manually, and then reconcile the payment again, IF it's a 1-to-1 payment like PayPal.
For Stripe, you receive a single payment for 24+ hours of orders, so reconciling isn't always a quick task.
Take an invoice for example, that has 20+ items on it.
If the customer was to return this order to us, I would have two options a) unreconcile the payment, raise the credit, then go through the pain of reconciling a Stripe payment to many orders again, or 2) manually type out a 20 line invoice...
A credit doesn't automatically mean it cancels out an invoice. Allow us to raise a credit against a paid invoice, so we can then assign a "cash refund" refund for the refund that comes through in the bank reconciliation.