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  1. Invoicing - Remove 'Powered by Xero' in Footer of emails

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    158 comments  ·  For small businesses » Business features  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we wanted to return and give you an update here. As mentioned in our last post - we want to be forth right that we don't have any plans to remove 'Powered by Xero' from emails sent from Xero, with intentional purpose and based on findings from interactions we can see having true benefit to customers in getting paid faster. 

    That said, we appreciate the feedback we've received and have made changes since this was initially raised to reduce the size of the footer where this is shown and have removed the hyperlink to xero.com. We will continue to develop the invoice email to continue to drive improvements for our customers and the ways you receive payments.

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    Annie Boate commented  · 

    I am shocked that:

    (1) The 'Powered by Xero' message just appeared on messages - without any warning.

    (2) This message is not 'optional' - especially given the fact that the software is being paid for.

    If it was a free version, fair enough, but it is not, and we should not be forced to have Xero's advertising on our invoices.

    The truth is, this has raised concerns for my clients; it is unprofessional, and it has NOT had ANY of the intentions/outcomes you claim!

    The bottom line is this is a bad idea, so please stop trying to justify it!
    - In fact, this should be a valuable learning experience for your 'product team'. However, your response indicates they are being defensive rather than being open to feedback.

    I therefore request that your product team listens to your customers and provides the option to remove this urgently!