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  1. Invoice - Ability to have recall/undo sent invoices

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    26 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we totally get that mistakes happen, and the ability to recall an invoice sent in error would be handy. Hearing how this affects your workflow gives us important context as we review the idea.

    At this point, this idea isn’t on our roadmap. Part of the reason is technical: implementing a true recall feature would require extensive work. Once an email leaves Xero, it travels through external email servers outside of our control. Most email providers don’t allow messages to be retracted after delivery, so reliably recalling an invoice isn’t possible in the same way it’d be within an internal system.

    We’ll be sure to update this thread if anything changes.

    Ian Bethell supported this idea  · 
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    Ian Bethell commented  · 

    Even if there was a send delay, of around 5 minutes, and an outbox to go in and delete emails before they get sent would be an idea. It’s usually mistakes are picked up just as soon as you click the send button.