Settings and activity
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4 votes
Appreciate the feedback, Martin. As you noted you do need to search ideas first and to create one you'll need to enter a forum and search where you'll then get an option to Post a new idea if lone of the results doesn't match what you're after.
Understand how this could be simpler and while we don't have any immediate plans on this, we;ll update you here if any are made.
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Martin Danger
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How about amending the wording?
You say that "to create one you'll need to enter a forum and search where you'll then get an option to Post a new idea if lone of the results doesn't match what you're after." Why don't you tell users that in the first place?
The product ideas home page doesn't even mention that you can submit an idea unless "sharing an idea" is supposed to mean submitting an idea. "Sharing" has a meaning in the social media context that people will use here - which is to send that link/info/idea to friends - that isn't submitting an idea to Xero.
And if you can figure that "sharing an idea" means submitting it xero, the page gives you zero clues about how to "share that idea". As the user, you have assume that you will find out how to do that soon, maybe on the next page?
Keep the language simple. Tell users the information they are looking for (how to submit an idea). No need to sacrifice the readability of content just so you can use more popular industry jargon that doesn't quite fit the scenario.
The search box - have text that says something like "enter your idea here:"
and when you enter it and it searches automatically, include in the search result "Your idea isn't in these search results. Click here to submit your idea."
I'm not sure how you test these interface designs, but it seems to me that the people who test them might be too familiar with them to see these issues that users will encounter.