For small businesses

76 results found

1. Pricing Plans - Keep Payroll accessible from the Standard pricing plan

   I currently pay for the Standard Plan (15/month) plus Payroll (5/month) and use it for 2 payroll users.

   Under the newly unveiled pricing plans my business has been completely shafted.

   In order to use Payroll at all, I need to upgrade to the new Grow plan (33/month), already an increase of 13/month. But on top of that, that isn't even enough because you're restricted this plan to only 1 payroll user. So actually I have to jump all the way to the second from top plan which is the Comprehensive at 47/month.

   This is a complete joke.

   This shift in plans is not helpful for me at all. I don't use bill payments, I don't use expenses. I don't want any of that.

   I really hope someone from Xero is listening and re-considers shifting the Payroll access slightly on these new plans, because as it stands I cannot justify staying with Xero (which I've used since 2013 by the way) if I have to pay 47/month to retain the features I currently use now paying only 20/month.

   My suggestion:

   Please allow adding Payroll users at additional monthly cost to the Ignite and Grow plans.

   I currently pay for the Standard Plan (15/month) plus Payroll (5/month) and use it for 2 payroll users.

   Under the newly unveiled pricing plans my business has been completely shafted.

   In order to use Payroll at all, I need to upgrade to the new Grow plan (33/month), already an increase of 13/month. But on top of that, that isn't even enough because you're restricted this plan to only 1 payroll user. So actually I have to jump all the way to the second from top plan which is the Comprehensive at 47/month.

   This is a complete joke.

   This shift in… more

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2. Pricing Plans - Make Xero Projects available in the lower tiers of the new pricing plans

   With the new pricing tiers coming in September 2024, Projects is only included in the most expensive tier. I currently pay for it as an add-on on a per user basis. With just two of us, this is cost effective. From September, if I want Projects I will have to pay for the top tier, a 30% increase to retain the features I use! Please make Projects available in lower pricing tiers.

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3. Subscription - Annual Xero Subscription option

   Allow subscribers to pay their Xero subscription annually, not just monthly

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4. Subscriptions - Rewards program for loyal customers.

   Pretty simple.

   I would have thought it is easier to hold onto existing customers, rather then lose them in favour of new customers.

   Xero, please look after your current customers.

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5. Change how 24/7 support is advertised

   Xero advertises 24/7 support. My idea is that this representation is amended to reflect what support is actually offered.

   Xero state that you can "Contact Xero for free and unlimited 24/7 customer support". To most people, the meaning of this representation is that you can communicate in real time with someone from Xero who can help. This is not the case.

   The advertising claim should reflect that, while you can request support at any time, you will only get that support when Xero staff have the time to provide it, based on their triage system.

   If you believe I'm being too literal, consider this statement "Your doctor is available 24/7 to provide you with support/medical advice". Do you take this to mean that you can contact your doctor at any time to make an appointment? Or that you can get hold of them (that is, talk to them) at any time?

   Xero advertises 24/7 support. My idea is that this representation is amended to reflect what support is actually offered.

   Xero state that you can "Contact Xero for free and unlimited 24/7 customer support". To most people, the meaning of this representation is that you can communicate in real time with someone from Xero who can help. This is not the case.

   The advertising claim should reflect that, while you can request support at any time, you will only get that support when Xero staff have the time to provide it, based on their triage system.

   If you believe I'm being… more

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6. XPI - Filter Xero tax ideas by location

   Being able to filter the "Ideas" by location. I just went through 366 tax ideas and less than half applied to AU tax.

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7. Pricing plan - Add one off fee 'Read Only' plan

   Have numerous SAGE systems not now in use but it would be useful to get into Xero but do not need a monthly subscription although it would be nice for a one off fee to get a xero (READ ONLY)
   set of SAGE DATA in case any historical info required.

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8. Xero Support - Support chat feature

   There should be a support chat feature, especially for new users. Drilling through support topics and forums is cumbersome for simple questions.

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   working on it  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we wanted to let you know about a new update to the navigation help menu that's in the process of rolling out in Xero. 

   We're introducing an AI generated answer field to the content search results in the existing help box within Xero blue, HQ and Xero Me. When you search or ask a question in this box you'll receive an AI generated answer based on Xero Central support content that's displayed above the regular search results.

   Introducing generative AI to our navigation help menu will help to improve the results returned by the search function, saving you time especially if you're just getting started in Xero, or doing a task you don't do often.

   We aim to have this to all users over the next week, and I'll round back to confirm when available to 100%.

9. AU Payroll - Access to payroll reports when downgrading subscription

   You should allow current subscription holders the ability to create reports on all of their data. At the moment if you stop employee staff and therefore downgrade your subscription, XERO removes all payroll reports. So when you need to print a report you cannot without changing your subscription to include payroll again, even they you don't need to pay employees. It costs you a 30 day subscription to print one report. This is a big fault and something I can do in MYOB. Please fix this madness.

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10. Increased Early Plan pricing

    I am a refuge from QuickBooks (after decades of use). I switched to Xero because of the ever-increasing costs of QuickBooks since they switched to a subscription model.

    I have to have two Xero subscriptions -- one for my (very) small business and one for my home bookkeeping. (With QuickBooks, I could manage both with a single account.) At the Early level, that's $15 per month apiece, $30 a month for both, or $360 a year in all. That's less than QuickBooks, but it's a lot for my modest needs.

    Now with the added "cash coding" feature -- which I don't need and won't be using -- this cost is going to jump to $480 a year! In effect, that is a one-third increase with no benefit to me. And now you cost more than QuickBooks.

    It would be nice if you could discount multiple accounts; the marginal cost of adding a second Early account has to be less than 100%.

    I am a refuge from QuickBooks (after decades of use). I switched to Xero because of the ever-increasing costs of QuickBooks since they switched to a subscription model.

    I have to have two Xero subscriptions -- one for my (very) small business and one for my home bookkeeping. (With QuickBooks, I could manage both with a single account.) At the Early level, that's $15 per month apiece, $30 a month for both, or $360 a year in all. That's less than QuickBooks, but it's a lot for my modest needs.

    Now with the added "cash coding" feature -- which I… more

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11. 2 employees on Grow plan, or the ability to tack on employees

    The new Grow subscription only allowing for one employee is really tough for accountants operating in the micro-business space, as many of the small businesses that I have been working to get onto Xero are either married couples or two business partners who need exactly two payroll employees, with no intention to grow beyond that number.

    Having to jump from Grow to Comprehensive just to add a payroll user is prohibitive for a lot of my clients, and knowing that this is the case is stopping me from recommending Xero as a product where it would have been a no-brainer six months ago.

    It's still amazing software so I hate having to consider other alternatives when clients ask me for product recommendations. Is there any chance the Grow subscription could be expanded to include two employees or, alternatively, for there to be an option to add payroll for more employees at a monthly fee as per some of the older plans?

    I understand that the segment of business I'm operating in might not be the one that Xero is going after but it would be tremendously helpful and I think a lot of clients would perceive it as an act of good faith.

    The new Grow subscription only allowing for one employee is really tough for accountants operating in the micro-business space, as many of the small businesses that I have been working to get onto Xero are either married couples or two business partners who need exactly two payroll employees, with no intention to grow beyond that number.

    Having to jump from Grow to Comprehensive just to add a payroll user is prohibitive for a lot of my clients, and knowing that this is the case is stopping me from recommending Xero as a product where it would have been a no-brainer… more

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12. Subscription - Projects as an add-on

    I am looking for an alternative to Quickbooks. As a solo consultant, I thought Xero would be the most appropriate fit for my business. Unfortunately, the fact that I need to subscribe to the top pricing plan at $115 per month in order to be able to bill for time is totally unrealistic. I thought Xero promoted itself as being a good fit for small business???? I don't need to track projects, I just need to be able to bill by the hour and invoice my 2 clients on a monthly basis. I'm sure I wouldn't be alone in these requirements.
    Please consider making time billing an option in your basic pricing plan. I really like the way the rest of the package is so user friendly, which as a small business with limited resources and time is so important!

    I am looking for an alternative to Quickbooks. As a solo consultant, I thought Xero would be the most appropriate fit for my business. Unfortunately, the fact that I need to subscribe to the top pricing plan at $115 per month in order to be able to bill for time is totally unrealistic. I thought Xero promoted itself as being a good fit for small business???? I don't need to track projects, I just need to be able to bill by the hour and invoice my 2 clients on a monthly basis. I'm sure I wouldn't be alone in these… more

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13. Demo Company - Clear ALL, don't reset, optional data reload and cloning

    This idea has been raised again and again but XERO isn't listening!!!

    The demo company is a great idea, but it makes no sense to automatically reload all the "duff" data every 30 days.

    It's VERY simple to achieve a very useful and flexible feature, by....
    1) Be able to clear all the data in the Demo Company
    2) Make the 30 day reload of useless data optional
    3) Enable cloning of an existing organisation

    We need to be able to test imports, features etc. and be able to return the "demo company" to EMPTY and if required to restore the standard demo company data set or Cloning an existing organisation.

    PLEASE ACT ON WHAT CUSTOMERS WANT

    This idea has been raised again and again but XERO isn't listening!!!

    The demo company is a great idea, but it makes no sense to automatically reload all the "duff" data every 30 days.

    It's VERY simple to achieve a very useful and flexible feature, by....
    1) Be able to clear all the data in the Demo Company
    2) Make the 30 day reload of useless data optional
    3) Enable cloning of an existing organisation

    We need to be able to test imports, features etc. and be able to return the "demo company" to EMPTY and if required to restore… more

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14. Xero Product Ideas - Improve navigation & search

    There seems to be a trend to hide the button that is used to post a discussion or submit a product idea amongst others. It appears that you click on a link that you think should take to the "submit new product idea" page, and when you get there and enter in your idea, you realise it was a search box that is searching for existing ideas. Fair enough, force me to search first, patronising but I guess it reduces Xero's workload (not mine though). But where is the button to submit the product idea? And how do I get rid of that drop down search box so that I can see if the submit new idea button is behind it? After some time, I discover that to submit a new idea, I need to
    1) ignore the search box that I am presented with,
    2) click on the "Browse Ideas" button which is not intuitive because I was just forced to search through ideas and didn't find one so why would I want to browse ideas now?
    
    3) be presented with another search box that now turns out to be one where you can submit your new idea.
    Why make it so hard? And why through implication do you want to misdirect the user?

    Why use the search box in one page where the user expects it to be used to submit ideas as a search only box and then in another page where the user expects the box to be used for searching only (that's why to get there you need to click the "browse ideas" button), why use that search box as one that can submit ideas?

    On the first page, you suggest initially that the user will be able to submit ideas only to teach the user that the box that looks like it should submit ideas doesn't submit them, it only searches.

    On the next page, you suggest that the link will take you to browsing through ideas and present another search box but this time, when the user isn't expecting it, this search box can also submit new ideas.

    When designing new interfaces, count the number of clicks required and justify each and ever extra click you add to the process. And when justifying, try to ignore things that make Xero's workload easier, because Xero is here not to serve Xero, it's here to serve the users.

    With the new product ideas page, change the names of buttons so they accurately reflect what the button will lead to.

    When guiding the user (or forcing the user) to search first before submitting, make it clear that is what you are doing. Don't present a search box without clear and express writing saying that before you can submit an idea, we want you to search whether it has been suggested before.

    When deciding whether to make the user do something, like search existing ideas, ask yourself whether the user is 1) the best suited person for that job and 2) if it is appropriate to have the user do something that Xero should be doing itself. Xero staff will be much more familiar with the existing new product ideas so they will be able to do a better job searching and will be able to do it quicker. And why would you want to have a user (who you have already frustrated due to the confusing process to submit a new idea) have that user do the search when you know they won't do as good a job and Xero staff will probably have to search for duplicates themselves anyway?

    There seems to be a trend to hide the button that is used to post a discussion or submit a product idea amongst others. It appears that you click on a link that you think should take to the "submit new product idea" page, and when you get there and enter in your idea, you realise it was a search box that is searching for existing ideas. Fair enough, force me to search first, patronising but I guess it reduces Xero's workload (not mine though). But where is the button to submit the product idea? And how do I get… more

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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Appreciate the feedback, Martin. As you noted you do need to search ideas first and to create one you'll need to enter a forum and search where you'll then get an option to Post a new idea if lone of the results doesn't match what you're after.

    Understand how this could be simpler and while we don't have any immediate plans on this, we;ll update you here if any are made.

15. Starter Plan - Annual transaction count

    Sales question:
    we want to buy xero. We only do 100 transactions per year, but we have one month which has more than 20 invoices and 5 bills, (an event we organise). does the basic subscription do monthly transaction counts only or can it do an annual transaction count.

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16. Xero Accounting app | Tablet users - Screen Rotate

    I have the a tablet and use a cover with a keyboard, it would be so much easier to use the app if the screen didn't default to portrait mode and activating the screen keyboard. Please allow the Xero app to rotate to landscape so that I can use the cover keyboard.

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17. Pricing Plans - Option for a more basic version of Xero

    We signed up several years ago, and were really happy with the software as it was. Now we keep update after update, and price rise after price rise. Our cost has now doubled in 5 years. I know there's fancy "features" added to it now, but I don't need them. All I want is the version from a couple of years ago. Accounting, payroll for 5, Classic invoicing, old style reports, old style bills page, old style contacts, no cashflow analytics.

    Why not just make the older version available as a basic package for say £25 a month. No fancy bells and whistles. Just basic, and easy. Then the people who want the bells and whistles can pay more for them.

    We signed up several years ago, and were really happy with the software as it was. Now we keep update after update, and price rise after price rise. Our cost has now doubled in 5 years. I know there's fancy "features" added to it now, but I don't need them. All I want is the version from a couple of years ago. Accounting, payroll for 5, Classic invoicing, old style reports, old style bills page, old style contacts, no cashflow analytics.

    Why not just make the older version available as a basic package for say £25 a month. No fancy… more

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18. Subscription Payment Method - Auto GIRO Deduction

    Current subscription payment method only allows debit/credit cards, it creates an additional step for the cardholder to claim back the fund from company every month. Therefore, I need the option to pay for the Xero subscription via auto GIRO deduction directly from company's bank account. It is more logical to have auto GIRO option since the subscription is for company use and the payment is recurring.

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19. Xero - Option to flag a performance issue without having to raise a support case

    I would like to be able to flag or log a Xero issue, without having to raise a case.
    Sometimes my colleagues and I are having the same issue at the same time with Xero. Eg. Dashboard not displaying correctly, unable to change organisation from the dropdown menu. But when we go to https://status.xero.com/ everything is showing as "Operational".
    
    An option of being able to click onto a region; setting; choose the issue would be great. That means that Xero could be alerted quickly if there is a wider issue, or if it's an isolated issue.

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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.

    One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.

    We'll update you if there are any wider plans made for changes to communicating issues with Xero. For now, please do continue to reach out by raising a case with our Xero Support team on Xero Central.

    Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.

    One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.

    … more

20. Xero App store - Connected apps price and feature comparison

    I am trying to find an app to help with cash flow forecasting. Xero could not have made it harder to compare. Why does the app overview page not say anything about the cost of the app? It only says free trial is available, however, I want to see what the ongoing cost is, before I even consider giving it a go. With Xero increasing costs so often and by an outrageous percentage, I find the lack of transparency of connected apps cost rather disingenuous. Xero needs to make it easier to not just search but also to compare features and benefits, and more importantly, costs. Also, the "connected apps" screen should not just give the option to disconnect but also to go to / open the app.

    I am trying to find an app to help with cash flow forecasting. Xero could not have made it harder to compare. Why does the app overview page not say anything about the cost of the app? It only says free trial is available, however, I want to see what the ongoing cost is, before I even consider giving it a go. With Xero increasing costs so often and by an outrageous percentage, I find the lack of transparency of connected apps cost rather disingenuous. Xero needs to make it easier to not just search but also to compare features… more

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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    We appreciate for many small businesses having more information about connected apps pricing is important when making and choosing solutions for your business.

    While this isn't currently available, it's something our team are looking into surfacing through the Xero App store.

    There's a bit of work to go into it, but we'll keep you updated of any progress for this here. 😊