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Support - Add option to schedule a phone call using online chat

Would appreciate if the bot can confirm a schedule conference call. Made an appointment but no confirmation. In the end kept waiting for call to start. Of course nothing happen….

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Tai Wah Lim shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we appreciate seeking urgent help, however right here you're in Xero Product Ideas. This is where you can join and vote on ideas for change at Xero, this is not a direct line to support. This is a public forum where anything you post is visible to others - Please keep this in mind when sharing your details.


While we don't have an inbound number you can contact our Xero Support team, you can reach them anytime by raising a case through the Contact Xero Support tile found at the bottom of most pages throughout Xero Central.

If you can provide a little detail on your questions or what you're needing help with we'll be bale to get you in touch with someone with the best skills to help, and generally our specialists are happy to arrange a phone call at a time that suits you.

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  • Ramandeep Sibia commented  ·   ·  Report

    Hi all

    you please organise the call asap, as my account is not working.

    thanks

  • Jagadeesh Nayani commented  ·   ·  Report

    Hi all,

    Could you please organise the call asap regarding discussing how to run the payroll & upgrade the Xero software.
    Please call as early as possible.

    Thanks
    Reagrds
    Jaga

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Jagadeesh Nayani commented  ·   ·  Report

    HI all,

    Could you please call me at regarding set up Pyaroll to the employee. it's urgent & also adding bank account details, but the account details column is frozen.
    Hope I will get a calll.
    Thanks
    Raegrds
    Jaga

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Immo Ferdinandt Lederer commented  ·   ·  Report

    Dear Xero team

    can you please call me, I need help exporting my data.

    Thank you

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Jagadeesh Nayani commented  ·   ·  Report

    Hi all,

    Can you please call . Regarding the pay roller setup for employees.

    Thanks
    Reagrds
    Jaga

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Hamdi Yusuf commented  ·   ·  Report

    Dear Xero team

    I would like assistance with adding a superannuation name under the membership. I can add the number, however, the name of the superannuation fund does not appear. Please contact me on

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Hamdi Yusuf commented  ·   ·  Report

    Dear Xero team

    I would like assistance with adding a superannuation name under the membership. I can add the number, however, the name of the superannuation fund does not appear. Please contact me on

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Kylie Barringer commented  ·   ·  Report

    Urgent, my pays are 2 days overdue because Ive been trying to figure out a problem.

    The ABA download isn't picking up the $ amount from the payrun so when I go to import the file and process the pay a $0 amount shows and it won't go through.

    Also, I have only 5 active employees but I have an error message saying that I need to upgrade because I have more than 5 employees.

    Please call me on I am based in Brisbane Australia. You can call me tonight Brisbane time that's ok.

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Nathan Young commented  ·   ·  Report

    PLEASE CALL

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • DAVID LE commented  ·   ·  Report

    I used xero to create invoice for customer. Customer paid me through the Xero link. I tried to transfer that money to my personal bank account. It takes xero 6 weeks and the money has not clear into my bank account yet. I am very frustrated with Xero. It is very impractical. Bad Software
    I request to call me back on

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Bryce Petalas commented  ·   ·  Report

    Looking to jump on board but would like to discuss a few details of the xero feature to ensure it works better than ny current system

  • vicky Morrall commented  ·   ·  Report

    Please call me as our system is failing to enable a project to be created?

    UK

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • George Stipis commented  ·   ·  Report

    I would like to arrange a call on 10.3.2025 at 10:00am to discuss my account

    My ph is -

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Thelma McHugh commented  ·   ·  Report

    Please contact me on Phone: as I need assistance with an issue

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Abdi Mohamed commented  ·   ·  Report

    Call me i cant acces smy account even tho i made payment

    - Edited by Community Admin to remove sensitive detail

    (Edited by admin)
  • Shermy Stephens commented  ·   ·  Report

    I need to schedule a call but there is no option for that. can someone help?

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